**Summary of the role:** + Operational (RO / Inventory / SCM) + Administration of Center, Staff management, Stock /Indent Management, Clinical Quality. + Patient Retention, Documentation, Grievances Redressal. + Accountable for smooth functioning of the Dialysis unit. + Staff management in the unit, attendance, Duty roaster management, leave management, grievance Redressal. + Stock Management: + Ensuring timely indents, maintaining stock register on daily basis, maintaining safety stock at any point of time, Physical audit of stock in every fifteen days, also sending the Delivery challans to the purchase department + RO maintenance: + To ensure Water Quality is maintained as per the AAMI standards. + Documentation: + Daily Reporting, Daily Revenue report, Medical Records (HD Sheet, RO Logbook, Reuse log book, other records). Scheduling of Patient treatments. + Inventory HO Reporting, RO Maintenance, Machine Maintenance, Renatron Maintenance, Regeneration, Back wash. Test –TDS, Hardness. + Clinical + Complete patient care by ensuring strict adherence to the clinical protocols by all the Dialysis technicians. + Maintaining the HD machines – Disinfection, machine log book. + Centre Hygiene by ensuring the tidiness is maintained by Housekeeping staff as per the standards. + Training and mentoring of junior technical staff. + Escalation of any issue /event occurred in the unit, which requires management attention /support. + Share and Discuss clinical related issues with the Quality team and the Nephrologists. + Cannulation || Connect Machine to the Patient || Monitor Patient Continuously Disconnect the Patient || Housekeeping Maintenance || Documentation + Personal / Patient Related (Patient history, assessment of Dry weight, Complication Management, Medication, Diet advice, Pleasing behaviour with patient, Give Moral support to the Patient) + Ensures provision of outstanding customer service to all external and internal customers including patients and staffs. + Develops and maintains positive relationships through effective and timely communication with all stakeholders + Responds, resolves and follows up on Patient treatment service issues with all stakeholders in timely manner