Clean Harbors is looking for a **Central Customer Service Supervisor** to sit in our **Norwell, MA** office **.** The Central Customer Service Supervisor is responsible for the support of Clean Harbors Technical Services. The Customer Service Supervisor manages a team and ensures efficient productivity and the quality of customer contact through monitoring of customer interactions. **Why Work for Clean Harbors?** + Health and Safety is our #1 priority and we live it 3-6-5! + Competitive wages + Comprehensive health benefits coverage after 30 days of full-time employment + Group 401K with company matching component + Opportunities for growth and development for all the stages of your career + Generous paid time off, company paid training and tuition reimbursement + Positive and safe work environments + Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times + Ensures all supervised staff are trained in appropriate functions and applications + Ensures productivity of workforce + Communicates daily changes and updates to team + Maintains appropriate workforce staffing to answer customer calls during scheduled work hours + Plays an active role in promoting teamwork, ownership, premier customer service and quality within the organization + Accomplishes detailed and thorough order management tasks inclusive of account setup, waste profile, routing, pricing, PO issues, invoice issues, etc. + Possesses knowledge and ability to promote all Clean Harbors services + Interacts with sales and operations personnel to ensure they have knowledge on customer feedback/service issues + Effectively manage all accounts, inclusive of proactive and reactive calling in accordance with department procedures + Responsible for the data integrity of the proactive call and milkrun program + Specific tasks assigned by management + BS/BA in Business or Environmental Science preferred + 5 to 7 years’ experience in customer service + Strong verbal and written communication skills + Strong organizational/time management skills + Strong problem-solving skills + Detail oriented + Flexibility + Ability to handle multiple tasks simultaneously + Proficient in Windows Office-based applications **Join our team today!** To learn more about our company, and to apply online for this exciting opportunity, visit us at www.cleanharbors.com/careers **Clean Harbors** is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us. We thank all those interested in joining the Clean Harbors team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role. Clean Harbors is a Military & Veteran friendly company. *CH