Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

 

Central Program Manager (Remote)

Full time, Bangalore, India

 

The Central Program Manager (CPM) serves as the business and relationship owner for a portfolio of tactical customer accounts. This role focuses on providing consultative and strategic program guidance to clients via virtual channels, ensuring high levels of engagement, satisfaction, and program performance.

 

As a Central Program Manager, you will  

Build and maintain strong multi-level relationships within client organizations, becoming their trusted partner for travel-related matters through virtual communication channels. Develop an in-depth understanding of clients' business strategies, goals, and challenges to recommend and implement tailored travel program solutions. Monitor and respond to strategic changes within the client organization, aligning travel program strategies to support evolving needs. Deliver accurate sales forecasts and monitor account performance, incorporating an understanding of economic and industry trends. Identify account risks proactively and lead client retention efforts aligned with regional and global strategies. Drive account profitability by capitalizing on upselling opportunities, pricing adjustments, and the introduction of relevant technologies. Conduct quarterly (or ad-hoc) business reviews virtually, covering key performance indicators such as email/telephony SLA metrics, Net Promoter Scores (NPS), and operational updates while recommending actionable improvements. Facilitate virtual travel forums to address client objectives, covering topics such as program specifics, technologies, and service quality improvements. Collaborate with internal teams—including Operations, Technology, and Finance—to meet and exceed client expectations. Participate in ad-hoc projects and undertake responsibilities based on business needs.

 

About you  

A minimum of 5 years relevant experience, preferably within an account management or sales role.  Excellent communication and presentation skills, with the ability to engage stakeholders at all levels comfortably. Accustomed with analysing, interpreting, and presenting large data sets. Commercially aware, resilient, and tenacious personality who thrives working independently or within a close-knit team.  Exposure in travel, airline and hotel industry would be advantageous but not essential.

 

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

 

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

 

You’ll be offered

Flexible working hours and work-from-home or remote opportunities  Opportunities to grow your skillset and career Generous vacation days so you can rest and recharge A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry professional perks and discounts An inclusive work environment where diversity is celebrated

 

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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