**Purpose:** Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks. **Responsibilities:** + Notifies patients of appointment and informs them of necessary information including insurance cards and co-pays for their scheduled appointment. + Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patients needs. + Assists with contacting and rescheduling patients when providers schedules change. + Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies + Directs phone calls to proper destination or takes messages as needed. + Create, maintain, and enter information into databases. + Compile, copy, sort, and file records of office activities, business transactions, and other activities. + High school diploma or equivalent required. + Two years experience working in a physicians office or medical field required. + Associates degree required in lieu of experience. + Experience in a telephone communication center preferred. **Licensure, Certifications, and Clearances:** + Act 31 Child Abuse Reporting + Act 33 + Act 34 + Act 73 FBI Clearance **UPMC is an Equal Opportunity Employer/Disability/Veteran**