Summary

The Central Scheduler II is responsible for scheduling and registering outpatient diagnostic testing and/or surgery/endoscopy procedures, supporting the general operation of the department, and remaining flexible at all times. Customer service is an essential element of the position, as the employee will be responsible for assisting physicians, patients, visitors, and hospital staff with their needs as they relate to the functions of the department.

Essential Duties and Responsibilities

These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.

Respond to phone calls and faxes regarding scheduling and the registration of outpatient testing for patients and physician offices Effectively interview patients and collect demographic information in a timely manner Advise patients, per protocol, on outpatient testing preparation which involves detailed knowledge of procedures and tests Ensure compliance with government regulations in reference to healthcare, billing, the Health Insurance Portability and Accountability Act (HIPPA), and Patient Access department policies and procedures Ensure all processes appear seamless to the patient and family even when unexpected situations arise to interrupt workflow Schedule more complex procedures which require coordination with the responsible ancillary department Use effective time management skills to ensure a positive experience for patients and physician offices Interpret physician orders and schedule proper diagnostic testing in the appropriate software system Effectively coordinate multiple tests/procedures with the appropriate staff and resources Demonstrate knowledge of ICD coding requirements Demonstrate proper use of appropriate software for medical necessity checking, and be able to explain ABN/”Letter of Understanding” to customers Have a basic understanding of various insurances and their requirements; stay abreast of changes Consistently maintain established productivity requirements and maintain a 96% or greater accuracy rate Understand and use the department computer system in an effective and proficient manner Actively participate in service recovery and customer service activities to ensure a superior customer contact Adhere to CRMC’s confidentiality policy for all information related to patients, family and friends, hospital employees, physicians, and clients Maintain effective interdepartmental communication Meet departmental/unit metrics for productivity, which are set annually Support departmental initiatives and goals, as defined annually Attend required hospital-wide orientations, meetings, and in-services Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Minimum Required Education: High school diploma or equivalent

Preferred Education: Associates degree or enrollment in a healthcare program, i.e. Health Information Technology, Medical Assistant, etc.

Experience: 3+ years’ experience as an Administrative Assistant, Medical Secretary, or Scheduler in an acute care setting is required. Applicant must have a strong working knowledge of medical terminology and ancillary testing. Strong computer skills in a Windows PC environment is required; must be able to operate/utilize fax machine, copy machines, scanner, and Windows-based computer functions.

Certificates, Licenses, Registrations

Certification as Medical Assistant, Nursing Assistant, Emergency Medical Technician, Licensed Practical Nurse, or Paramedic is required; will consider other certifications recognized by national associations. Applicant is required to obtain a HFMA, NAHAM, or AAHAM certification within the first year of employment