Essential Functions:
• Works within system-based work queue to identify activities ready for review.
• Works in various internal selling and project management systems to obtain and verify information related to service requests and to communicate with others involved in the quoting process.
• Sends, receives and responds to questions from Stores and Service Providers related to quote details and escalates issues/questions when appropriate; communicates with others via phone, email and other communication applications.
• When available, adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote not already included.
• Completes quote re figures as needed (e.g., when a customer changes mind on something that affects the scope or cost of a project); includes re figuring quotes based on existing measurements or changing quotes based on new measurements or increased project scope.
• Organizes work processes to ensure the most efficient work flow while collaborating with others (i.e., Service Providers, Stores, peers).
• Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities.
• Provides relevant feedback to Supervisor regarding what is working well and not working with the centralized selling model.
• Draws from experience supporting the program to offer ways to improve the customer experience with the centralized selling model.
• Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.
• Displays a keen understanding of local competitive offerings, recognizing and communicating the advantages of Lowe’s products and services to employees and customers
• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
• Demonstrates sincere appreciation to customers
• Listens to and responds knowledgeably and promptly to customer and employee questions
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Listens to, identifies, anticipates, and responds to customer needs
• Follows-up with customers to ensure all order and project requirements are satisfactorily met
• Serves as a point of contact on all designs and/or installs within department
• Monitors order status of products and special orders and communicates updates or issues with customers and Lowe’s associates (e.g., Receiving, Delivery, and Install staff) as needed
• Enters, processes, and tracks customer orders and installations to manage customer follow-up and completion of order/project according to schedule.
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned
Minimum Requirements:
• High school diploma or equivalent
• Up to one year of experience in a call center, office administrative, high volume retail, service support, or similar work environment
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.
• You need to have internet access with the following requirements:
Internet speed has a minimum 20mbps download, 5mbps upload according to your service agreement.
Note: You can run a speed test by accessing the following: Google Speed Test this link must be accessed by your home computer, not a Lowe’s computer or cell phone. Run the speed test 3 times and take the highest speed result.
Limited usage of streaming services or other parties using wi-fi during work hours to prevent latency or bandwidth issues.
Easy access to your home router for equipment set up. Computer and router must be within in 6 feet of each other.
This is a mandatory requirement from the business.
You will be expected to be accessible during your scheduled work hours via email, chat and/or telephone.Your designated work area needs to be distraction free.Test your internet speed - Google Search Help
The internet speed test measures the speed of your internet connection. Your connection speed includes things like download speed and upload speed.
Preferences:
• Bachelor's degree in a related field
• Experience in remodeling or construction industry
• Lowe’s store experience
• Installed flooring sales experience
• Experience using MS Dynamics or similar CRM (Customer Relationship Management) tool
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines.