The Role:

Key responsibilities include:

Ensure timely fulfilment of requests, queries, orders and licensing for proper revenue recognition by:  Updating participation – Types of account, account managers, data provider, sales contact. Entering orders – based on enrollment form or confirmation email, contact detail, etc. Monitor fulfilment / entitlements– Track pending component to ensure all criteria are met for SPM or BOL. Ensuring that SPM / BOL information is accurate by going through validation and audit steps (i.e. agreement, user access, submission requirement). Coordinate with Account Managers for information that are incomplete. Serve as a member of the Central Services team in executing both pre-assigned and ad-hoc tasks.

Objectives

Ensure that audit checks are complete and information inputted in SPM / BOL are accurate. Maintain process documents related to SPM / BOL are clear, concise    and easy to use. Build relationships internally and collaborate effectively with virtual teams. Contribute to the development of new approaches and quality standards related to SPM or BOL maintenance. Promote a positive workplace environment.

The Requirement

Top Competencies:

Business Communication.Audit and high-attention to detail.Time management.Continuous Improvement mindset.

 

Required Qualifications, Skills and Experience:

Qualifications: Bachelor's degree graduate 

Skills:

Educational experience – accounting, bookkeeping, business course.Experience in accounts receivable work, processing client orders, data entry and invoices.The highest attention to detail. Analytical and can work under tight deadlines.Ability to quickly transfer learning into practice.Ability to multi-task.Possess a desire to ask questions to deliver a better work product.Interpersonal skills to communicate effectively with a wide range of positions within the organization.Team player with ability to work as a group and independently.

Experience: 

With at least 1 to 2+ years of working experience in shared services preferred.Experience working with ERP systems ( SAP, Oracle, BPCS )  a plus.Experience supporting Data entry. ( AP/ AR / Order Management )

 

WTW is an equal opportunity employer.