Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for providing payment processing solutions to small business clients in a phone-based environment primarily through referrals from an assigned group of small business specialists, financial centers, and other internal partners. Key responsibilities include consulting with small business clients to understand their priorities and providing solutions to meet their business needs. Job expectations include having an awareness of merchant payment processing solutions, pricing, software, gateways, and security.

Responsibilities:

Leverages consultative sales processes to provide merchant payment solutions for small business clients via channels such as Advanced Client Solutions, Financial Centers, Digital, and direct inbound callsDrives toward sales and revenue goals while balancing operational excellence, risk management, and client experience expectationsAdheres to schedule managed by the workforce management team to ensure adequate phone coverage in contact center environmentCollaborates with internal partners and clients to determine payment processing needs and acts as a champion for clients by connecting expertise across the company to help achieve their goalsIdentifies opportunities proactively and develops a pipeline for sales opportunities through inbound and self-scheduled outbound calling activitiesDetermines prospect external sources such as association relationships, centers of influence, and vendor relationships among others and may be required to attend trade shows as assignedAdapts to an ever changing payment processing environment, maintains accurate records, and adheres to Service Level Agreements

Skills:

Client Experience BrandingClient Solutions AdvisoryCustomer and Client FocusPayment ProcessingPipeline ManagementConsultingCredit Documentation RequirementsOral CommunicationsReferral ManagementWritten CommunicationsFinancial AnalysisInterpret Relevant Laws, Rules, and RegulationsIssue ManagementProspecting

Required Qualifications:

Customer focusRelationship buildingOral and written communicationTime managementConsultative salesPipeline managementProblem solvingTeamworkPresentation skillsTelephone salesReferral sales2 to 4+ years of sales experienceTechnical expertise Highly motivated to succeed in a performance driven environment​

Desired Qualifications:

Business Acumen: Industry knowledge in healthcare, retail, restaurant, business to business and ISV Merchant products and solutionsMulti-lingual ability is a plusLearning agilityCRM (Client Relationship Management System)

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - WA - Spokane - 601 W Riverside Ave - Spokane Financial Center (WA2141)

Pay and benefits information

Pay range

$25.48 - $38.37 hourly pay, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.