At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
As Centralized New Market Implementation Coordinator (Remote), you will be responsible for the coordination of centralized processes to support Field Services. This position is involved in many aspects of the multi-dwelling unit (MDU), multi-tenant unit (MTU), and out of territory (OOT) processes and supports the field.
In this position, you will enable addresses to serve TDS Products and services to residential, commercial, and multi-use buildings in both our OOT markets and in-territory markets. This involves maintaining continuous touch points with Field Services to ensure all teams are in operating alignment. All teams work closely with vendors to manage and coordinate daily operations.
In this position, you will require a high level of organization and multi-tasking ability. You will work in multiple TDS applications and interact with both external customers and internal associates. It is expected that this role will change and develop over time as the processes for the team and the field evolve.
As a Centralized New Market Implementation Coordinator, this position focuses on a specific job function sub-area known as the Enablement process. You may also be asked to move between other sub-areas, such as ROE (“Right of Entry”) and Enablement, based on the needs of the business. The expectation is that prior expertise and knowledge already exist, allowing for the immediate ability to handle requirements.
Enablement
Manages all tasks for Engineering Work Orders (EWOs) related to MDU/MTU/Commercial Properties in regard to the enablement of buildings and making them PON sellable. Contacts property owners to schedule site surveys and follow up appointments for Fields Services to complete their work. Manages NO Build MetaSolv queue which includes handoffs from multiple teams (Network Design, FS, Sales, etc.) This management includes continual updates in MetaSolv, LCM, & SharePoint to keep all teams updated on status. Works with Field Services to be our eyes in the field and to keep the process flowing smoothly. Researches and manages all Greenfield MDUs to understand building requirements, opening date, Clarity projects, etc. Works closely with MDU Sales team to ensure everyone is on the same page for ROE obtainment for greenfield properties. Uses SharePoint to coordinate the wiring of buildings with various contractors and maintain continual follow up. This is essential to understand the wiring schedule and completion of work. Monitors and coordinates inventory levels and works with FS on inventory needs.This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.
Responsibilities Manages all tasks related to the enablement of addresses in OOT markets and supports some activities in Fiber Deeper areas (MDU/Commercial). Contacts customers, tenants, building owners, developers, etc. to manage site surveys, installations, and ongoing work to the premise. Ensures customer needs are met and errors are being resolved promptly. Works with 3rd party vendors daily to stay in alignment on all open tasks, completed assigned tasks, & continually reviews invoicing and forecasting. First point of contact for internal and external partners involving Drops, Commercial PON orders and MDUs for the enablement of the buildingApplies technical knowledge of products and systems to enter Engineering Work Orders (EWOs) into MetaSolv with limited information received from property owner. This activity includes but is not limited to interpreting and verifying buildings, addressing, contact information are reflected correctly in the applicable systems. Also, additional activities include but are not limited to selecting provisioning plans, task generation for all departments within TDS, problem solving and troubleshooting with other departments within TDS. Responsible for accurate and timely EWO generation. Manages multiple EWO tasks and follow up on work that is time sensitive, taking necessary actions to update the order entry system to ensure timely delivery of services to customers.Reviews and updates orders daily to ensure proper appointment date and time, order status, job code, and other identified order quality criteria. Promptly handles Open, Incomplete or Rejected orders. Provides information and direction to Field Services and other departments (Sales, APC, etc.) as requested. Applies advanced knowledge of Dispatching System, workflows and processes. Navigates facility-based systems and interprets data to diagnose and provide direction, as needed. This work often requires oral and written communications to multiple departments.Initiates all EWOs within MetaSolv and further manages all queues within MetaSolv & UTS as required.Completes all administrative work related to job duties and documents results as needed. Manages record updates to various applications including MetaSolv, AGOL, Service Availability, SharePoint, LCM, Clarity, UTS, & future applications. Manages inventory levels for materials used by field services and coordinates product review for types of materials used in enablement of addresses. Works cross functionally with all TDS teams to ensure continual enablement of addresses. This includes marketing opportunities, status updates, resolving questions/concerns, etc.Provides support for contingent worker process, unit-based billing, contract review/negotiations, product recommendations, reporting, etc.
The functions listed above are intended to describe the general nature and level of work being performed by associates assigned to this job. They are not intended to be an exhaustive list of all responsibilities; other duties may be assigned.
QualificationsRequired Qualifications
Associates degree (or higher) -OR- 2+ years professional work experience.Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.3 + years administrative support with internal and external customer experience OR current military service, or prior military service with honorable discharge.Other Qualifications
Ability to manage multiple projects simultaneously and take on increasing responsibilities as they evolve over time.Knowledge of Microsoft Office Suite products.Understanding of telecommunications industry, products and services.Ability to adapt to rapid changes.Excellent interpersonal communication skills (e.g., verbal, written, listening).Problem solving skills (e.g., customer complaints, troubleshooting).Multi-task management skills.PC computer skills.Time management skills.Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!
Physical Demands and Work Environment
While performing the duties of this job, the associate is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Benefits
We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!
Associates scheduled to work 20 or more hours per week have access to:
Medical CoverageDental CoverageVision CoverageLife Insurance401(k) PlanGenerous Vacation & Paid Sick LeaveSeven Paid National Holidays & One Floating HolidayPaid Parental Leave (6 weeks after 12 months of employment)Adoption & Surrogacy AssistanceEmployee Assistance & Wellness ProgramsAssociates working 30 or more hours per week additionally have access to:
Short-Term & Long-Term DisabilityTDS Service DiscountsEducation AssistancePaid Volunteer TimeIn addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.
Who is TDS Telecom?
TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the diversity of our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency
The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.
Pay Range (Hr./Yr.) $22.62/Hr. - $33.94/Hr.