Scope of Responsibilities: Works in-person/remotely under supervision of Regional Manager of Operations. Follows standard procedures to accomplish assigned tasks. Work within multiple HealthDirect facilities as directed by Regional Manager. Work directly with client services representatives to urgently resolve customer service-related issues. Has the ability to visit clients we service to offer in person training and/or problem resolution.
Job Summary: Responsible for all aspects related to entering the medication orders for various facilities.
Ensuring that all Third-Party claims are billed properly. Assist fellow technicians with training and daily functions
ResponsibilitiesJob Duties:
Responsible for accurate data entry of patient profiles and medicationsMaintaining accurate information for patients and facilitiesResponsible for billing and crediting each facility appropriately and accurately each monthAssist in new home setup and implementation across the region May be required to travel to individual homes for meetings or drug exchangesAssist in orienting and training new employeesWork with billing department to oversee the completion of individuals unbilled reportsAssign daily unbilled reportsMaintain and demonstrate top tier data entry production as determined by Regional Manager of Operations Helps in managing outside services that have an impact on HealthDirect customer service (ex. INFINX, SDS)Responsible for completing all mandatory and regulatory training programsPerform other duties as assigned QualificationsEducational Requirements:
High School Diploma or GEDTwo years of serviceAS Degree or Higher in Business Administration or related fieldNational PTCB certification
Experience:
2 years’ experience as a pharmacy customer service technician for HealthDirect requiredPreviously demonstrated top 5% data entry performance metrics
Required (Vermont Employees):
Registered with the State of Vermont as a Pharmacy Technician
Special Conditions of Employment:
Drug testInitial and continuous exclusion and sanction/disciplinary monitoringAny and all additional eligibility requirements based on the specific position
Job Skill Requirements:
Strong communication skills Outstanding customer service skillsAbility to work independently Excellent organization skillsProficient with multiple remote technology Ability to multitask and prioritize Broad knowledge of medications and physician ordersGeneral computer and keyboarding skillsStrong leadership skillsDemonstrate HIPAA compliant workspace at homeDemonstrate ability to hit and maintain key productivity measures as determined by Regional Manager of Operations
Behavioral Traits Required:
Cooperation: Must work harmoniously and effectively with fellow employees, supervisors, and others you are in contact withInitiative: Must work within supervision guidelines and assume additional responsibilitiesFlexibility: Must be willing to work variable work schedules, nights, and weekends, assist others as requested and available, and be willing to perform all assigned workAdaptability: Must respond to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, apply current knowledge in new environments and experiencesInvolvement: Must enjoy the demands of the job and work with interest and enthusiasmCustomer Service: Must provide appropriate customer service (for Kinney customers, fellow employees, and business partners), listen attentively to their needs and respond appropriatelySafety: Must take care of equipment and employ good safety habitsLeadership: Must gain acceptance of ideas and accomplish goals through subordinates, peers, and teams
Attendance Requirements:
Must be available, and on-time for scheduled work shifts. (remotely or on-site)Must be able to work nights and weekends as required.
Compensation:
$18.00 - $21.27 an hour
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.
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