Job Summary

Responsible for in-depth network technical support of all data, voice, image, network systems, system analysis/design, project planning and system assurance functions pertaining to the Central Scheduling Department, including system administration of enterprise-wide scheduling software package. Responsible for effective support of and communication with all Central Scheduling customers/clients.

Responsibilities

• Develop and maintain system security and access privileges for Central Scheduling software users.

• Responsible for assuming a day-to-day operational supervisory role over the Centralized Scheduling Representatives.

• Coordinate the training for all Central Scheduling software users.

• Responsible for all system information gathering and report generation activities involving scheduling and pre-registration of customers enterprise-wide.

• Compile all information necessary for and publication of, month-end summary reports enterprise-wide.

• Assist in the development and enforcement of policies and procedures regarding pre-visit services enterprise-wide.

• Responsible for technically assessing feasibility of implementing additional participating departments.

• Coordinate the administrative set-up of all editors (department specific) associated with the implementation of participating departments.

• Coordinate the administrative set-up of all editors (enterprise wide) to ensure accurate and logical data gathering capabilities.

• Act as a liaison to all other CAMC departments and affiliated hospitals for system related questions.

• Participate in promotional activities geared toward the education of all customers on the services provided through the Central Scheduling Department.

• Perform duties of Central Scheduling Representative as needed.

• May be required to conduct inventory of supplies and equipment to ensure that necessary items are available or have been ordered and received. Utilize cost effective measures.

• Identify areas, within the scope of Central Scheduling participating departments, where potential inefficiencies in utilization may occur.

• Responsible for overseeing the fulfillment process to ensure timely and accurate dissemination of access related information.

• Maintain accurate, legible, up-to-date records.

• Keep work area and supply area organized.

• Assist in the installation, monitoring and maintenance of Central Scheduling related voice, data and image networks for performance reliability.

• Assist in the development of preventive maintenance procedures to ensure quality performance and ability to detect early warning signals.

• Responsible for influencing reliable, efficient, enterprise-wide availability of Central Scheduling support through knowledge and skill.

• Ensure the effective utilization of network resources and the integrity of CamNet as accessed through Central Scheduling.

• Maintain a current knowledge of state-of-the-art technology by research periodicals, attendance at network-related seminars and association with like professional groups.

• Provide technical support to Central Scheduling system clients and customers.

• Responsible to Central Scheduling customers to design and satisfy program development requirements for specific applications.

• Perform, in an effective, proficient and professional manner, all system administration activities relating to the Central Scheduling system.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities
(Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Education 

• Bachelor's Degree (Required) Education: Bachelor Degree - Health Care Administration or Related field Experience: 2 Years - Related Field Substitution: 7-10 years related experience may be substituted for a Bachelors Degree and 2 years experience.

Credentials 

• No Certification, Competency or License Required

Work Schedule: Varies

Status:  Full Time Regular 1.0

Location: Greenbrier Valley Medical Center - 1320 Maplewood

Location of Job: Greenbrier Valley Med Ctr

Talent Acquisition Specialist: Lisa J. Craft lisa.craft@vandaliahealth.org