The person in this position is responsible for: providing customer assistance and service support for the Centralized Service Coordinator Program, promoted through the service departments for the local service branch.  This person will be interacting daily with customers and the local service teams via telephone, email, or text communication. Also responsible for responding to all internal and external contacts, coordinating tasks and special projects as requested. This position requires excellent interpersonal, written and verbal communication skills. Due to high stress situations that may require intense mental application, problem-solving skills are a must. Job involves using independent judgement with limited guidance or supervision. A complete understanding of the company’s product and process knowledge and applications will be expected to perform the job successfully. The person in this position enjoys working in fast-paced environment with a high sense of urgency that meets or exceeds customer service, quality, and productivity goals as established by department.