As acentralized support representative, you’ll play a key role expediting the collection process of a claim – making use of Progressive systems and databases to retrieve claim and contact information. In addition to handling administrative tasks essential to resolving claims,sort mail by department/recipient as well as process interoffice mail for delivery. You’ll have the opportunity to develop and grow your skills to advance in your career.

Must-have qualifications

High school diploma or GED equivalent or higher with one or more years of relevant work experienceWork or educational experience must include:Customer service or salesFast paced and changing environmentMultitasking and time management skillsEffective verbal and written communication skillsComputer skills

Preferred skills

Solid written and verbal communication skillsStrong attention to detailAbility to handle high volume that comes with working in a multifaceted administrative environment.Strong customer service and follow-up skillsOrganizational and time management skills are essential in order to promptly and accurately sort mail within time restraints

Location:This is an in-office position in Mayfield Village, OH. After 90 days, you will have the opportunity to work remotely two days a week based on business need.

Estimated Start Date: January 6, 2025

Training Schedule:Monday - Friday from 8:00am - 4:30pm ET (approximately 12 weeks)
Regular Schedule:Monday - Friday from 9:30am - 6:00pm ET

Compensation

$17.50 /hourGainshare cash incentive plan of up to 16% of your eligible earnings based on company performance.

Physical requirements/working conditions:

Must be able to move and/or lift mail trays at any given time.Requires long periods of standing (e.g., mailroom)May require prolonged repetitive use of the upper extremities.Required to frequently walk, sit, bend, kneel, and use hands and fingers to operate machines.

Benefits

401(k) with dollar-for-dollar company match up to 6%Medical, dental vision, including free preventative careWellness mental health programsHealth care flexible spending accounts, health savings accounts, life insurancePaid time off, including volunteer time offPaid unpaid sick leave where applicable, as well as short long-term disabilityParental family leave; military leave payDiverse, inclusive welcoming culture with Employee Resource GroupsCareer development tuition assistanceOnsite gym healthcare at large locations

Equal Opportunity Employer

As acentralized support representative, you’ll play a key role expediting the collection process of a claim – making use of Progressive systems and databases to retrieve claim and contact information. In addition to handling administrative tasks essential to resolving claims,sort mail by department/recipient as well as process interoffice mail for delivery. You’ll have the opportunity to develop and grow your skills to advance in your career.

Must-have qualifications

High school diploma or GED equivalent or higher with one or more years of relevant work experienceWork or educational experience must include:Customer service or salesFast paced and changing environmentMultitasking and time management skillsEffective verbal and written communication skillsComputer skills

Preferred skills

Solid written and verbal communication skillsStrong attention to detailAbility to handle high volume that comes with working in a multifaceted administrative environment.Strong customer service and follow-up skillsOrganizational and time management skills are essential in order to promptly and accurately sort mail within time restraints

Location:This is an in-office position in Mayfield Village, OH. After 90 days, you will have the opportunity to work remotely two days a week based on business need.

Estimated Start Date: January 6, 2025

Training Schedule:Monday - Friday from 8:00am - 4:30pm ET (approximately 12 weeks)
Regular Schedule:Monday - Friday from 9:30am - 6:00pm ET

Compensation

$17.50 /hourGainshare cash incentive plan of up to 16% of your eligible earnings based on company performance.

Physical requirements/working conditions:

Must be able to move and/or lift mail trays at any given time.Requires long periods of standing (e.g., mailroom)May require prolonged repetitive use of the upper extremities.Required to frequently walk, sit, bend, kneel, and use hands and fingers to operate machines.

Benefits

401(k) with dollar-for-dollar company match up to 6%Medical, dental vision, including free preventative careWellness mental health programsHealth care flexible spending accounts, health savings accounts, life insurancePaid time off, including volunteer time offPaid unpaid sick leave where applicable, as well as short long-term disabilityParental family leave; military leave payDiverse, inclusive welcoming culture with Employee Resource GroupsCareer development tuition assistanceOnsite gym healthcare at large locations

Equal Opportunity Employer