As we continue to expand and transform the primary care experience, we’re looking for energetic and passionate people to help manage our patient inquiries, using CI CARE framework that makes One Medical unique. As a Centralized Support Specialist II Billing Specialist, you’ll be responsible for meeting Amazon One Medical patient promises of outstanding quality of care, access, and truly patient-centered experiences at an affordable cost. You’ll execute our mission of delivering high-quality care and service. Specifically, you’ll take patient phone calls and handle patient conversations to deliver world class care.

You are a strong and innovative problem-solver, who is driven to help people. You have mastered the art of customer-service, administrative work and are motivated to cultivate change in healthcare. You are currently looking for your next opportunity at an organization that is transforming healthcare we would love to connect.


Key job responsibilities
- Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all interactions to ensure a positive experience.
- Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
- Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, support One Medical’s efforts to empower patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and patients.
- Assisting admins with our member’s billing needs via 1Life’s tasking system to provide the best customer service.
- Investigating claims through insurance to ensure they were processed according to the patient benefit plan, including Reviewing and reconciling patient and insurance balances for accuracy.
- Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to be able to interact with team members and patients and complete daily work.
- Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting all in-office providers with urgent & stat patient needs.