Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

Are you looking for a new challenge and are passionate about delivering excellent service?

Do you have great attention to detail?

Would you enjoy being part of a busy, supportive team with a caring counts culture?

Is a flexible work/life balance important to you?

Would long-term career growth in an IBUK recognised '2024 Top UK Insurance Employer' spark your interest?

If you’ve answered yes, then a role as a CEO Office Executive could be the opportunity you have been waiting for!

Wherever you are in your career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including:

Structured programmes with clear timescales & transparent career pathways

Fully supported professional qualifications with rewards

Truly flexible working

Competitive salary

Employee assistance programme for employee wellbeing

Life assurance

Group Income Protection

Our other benefits include:

Private healthcare plan (including pre-existing conditions)

A Self Invested Personal Pension Scheme

Annual leave allowance of 25 days + public holidays

Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

The Role:
Working as part of the Chief Executive Office you will work with the Head of CEO Office to implement the strategy for Customer interaction for all complaints received by the CEO in a timely manner through to resolution. 

Key outcomes for this role

You will be an advocate for the Sedgwick customer experience.

You will display a true Sedgwick ethos and personality.

You’ll use your knowledge and experience, linked to your great communication skills to assist all Sedgwick colleagues in providing excellent service for our customers.

Planning and communicating with Claims Handlers and others that need your support.

Ability to work collaboratively with Operations senior managers and Claims Handlers.

Represent at the highest level our customer experience and interact with the Head of CEO Office as well as Operations colleagues on ensuring our customers receive only the best experience.

Problem Solve - you’ll anticipate problems and find solutions quickly and efficiently.

To work pro-actively providing feedback where internal policies and procedures are not being adhered to

You’ll fit into this role if you…

Have demonstrable experience working within operations.

Have a ‘can do’ attitude and ability to build relationships across all levels of the business.

Are skilled at understanding people and able to influence them in a positive way.

Can promote a focus on customer outcomes and challenge simply following process.

Can work autonomously and contribute to team objectives.

Are naturally collaborative and able to inspire this in others.

Are inquisitive.

Key competencies you’ll need.

Excellent problem solving and decision-making skills.

Strong analytical and organisational skills

Excellent communicator

Experience of Customer Operations and Support as well as having an eye on improving the Customer experience

Be able to demonstrate a good knowledge of how to deliver a great service.

A strong customer focus - communication is key.

A keen eye for detail and problem-solving skills

As a global business, we are always interested in hearing from candidates with bi-lingual/multilingual skills.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance.  When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space.  It’s an ideal environment for working alongside and interacting with fellow colleagues.

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.