Great that you're thinking about a career with BSI!

Purpose of the role

To provide administrative support to internal and external customers by allocating report reviews for certification decisions, coordinating processes relevant to report review/certification decisions, preparing and issuing certificates, completing standard owner reports, and undertaking varied tasks related to the maintenance of accreditation and standard owner requirements.

Key Responsibilities & Accountabilities:

Co-ordinating processes relevant to report review/certification decisions including pre-reviews, report review allocation, and follow-up within agreed timeframes.Preparation and issue of certificates within agreed timeframes.Maintain system records, action data changes relating to certification workflows, and system-generated requests.Provide administration support to the certification review team and Technical & Compliance.Complete stakeholder reporting activities within agreed timeframes.Provide prompt, friendly, and professional service to internal and external customers.Work is completed accurately, and to a high standard within a planned timeframe.Be a brand Ambassador for BSI.

Key Performance Indicators

Where all documents are available and the technical file is complete, report review is to be allocated within 2 working days of audit report upload.Minimize workflow idle time via completion of pre-reviews and regular follow-ups. Follow-ups are to be completed within 2 working days of initial contact with auditors and reviewers with cc to the Head of Delivery.80% certificates to be issued within 2 weeks from the audit report submission.Issue all certificates within 5 working days of completion of report review/certification decision.Conduct regular follow-ups to reduce the number of expired certificates.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.