Job Summary

Provides optimum assistance to the health care provider providing services to the patient. Provide patient registration, discharge, and other related services for the assigned area.

Responsibilities

• Provide clerical support to providers, patients, and staff to expedite patient flow, telephone communications and quality patient care.
• Provide assistance to the health care provider(s) rendering services to the patient, as directed by the provider or Registered Nurse if applicable as outlined in departmental policies and procedures. Duties may include:
Greet and register patients utilizing the appropriate software system.
Explain payment policy and insurance coverage prior to patient registration, obtain insurance information, and pre-certification, if applicable. • Responsible for discharging patients from the facility, documenting & tabulating all charges and payments, & maintain accurate financial data on patients.
• Schedule patient appointments as required.
• Legibly and accurately transcribe orders utilizing knowledge of policy and procedures and legal documentation on patient record.
• Responsible for billing, collection, refunding, disposition and communications regarding patient accounts.
• Prepare and maintain accurate records for daily summary logs for charges, payments, balances due, statistical reports, billing claims, daily deposit transactions and equipment loan-outs.
• Responsible for answering telephone, furnishing information as applicable by policy, and disposition of calls.
• Retrieve, photocopy, as necessary and file medical records; prepare, review and process records to ensure completeness and accuracy.
• Distribute mail and interdepartmental correspondences; operate postage meter, if necessary.
• Perform vital signs, document medications/drug allergies and triage patients based on subjective data.
• Collect and prepare specimens for reference lab testing to include venipuncture of adults and children.
• Perform point of service laboratory testing and Quality Control procedures as required.
• Perform electrocardiograms and assist with stress testing as required. Administer PO, IM, Sub Q and ID medications as delegated with verification of the "five R's medication" by the provider.
• Obtain IV access and provide "plain fluid" infusion.
• Perform audiograms, pulmonary function testing, drug screen collections and nebulizer treatments as required.
• Prepare patients, exam rooms and equipment for examinations and procedures. Assist provider during patient visit and assist with procedures such as laceration repair, wound dressings, sigmoidoscopies and other minor procedures, as necessary.
• Gather and document pertinent information in the patient record, as necessary.
• Communicate information to the patient as directed by the provider and instruct patients in necessary preparation for diagnostic and therapeutic regimens.
• Function as a liaison between provider, patient and staff to expedite patient flow, quality patient care, appointment and test scheduling and referrals.
• Sort diagnostic test results by established parameters.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities
(Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Education 

• High School Diploma or GED (Required)
• Post High School Diploma or Certificate Program (Required) Experience: 0-6 months experience

Credentials 

• Medical Assist, Cert (Required) Within 6 months of hire CMA or RMA Accepted: See Equivalent QualificationsWithin 6 months of hire CMA or RMA Accepted: See Equivalent Qualifications
• Basic Life Support (Required) Within 30 days of hireWithin 30 days of hire

Work Schedule: Days

Status:  Full Time Regular 1.0

Location: Memorial Hospital

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Jamie L. Douglas jamie.douglas@vandaliahealth.org