POSITION SUMMARY

Under the supervision of the unit managers and directors in collaboration with the Behavioral Health Director of Nursing, the Medical Assistant supports nurses, medical providers, and other ABH team members with day-to-day responsibilities of ABH services.

This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.

 

QUALIFICATIONS:

EDUCATION: Graduate of an accredited Medical Assistant School

LICENSE/CERTIFICATION: Medical Assistant certification required upon hire or transfer; American Heart Association BLS and HSFA certifications required within 90 days of hire or transfer; CPI required within 90 days of hire or transfer.

EXPERIENCE: 1-3 years of prior experience in behavioral health treatment preferred. Able to handle high volume of interactions with frequent interruptions required. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.

JOB RESPONSIBILITIES:

Collects medical information and history from clients=entering AtlantiCare Behavioral Health programs and documents information in Electronic Medical Record (EMR). Collects medical information from other facilities and documents it information in the EMR. Responsible for taking and returning phone messages, communication with other providers, e-mails, and data collecting. Assists medical providers and nurses with client physicals, obtaining vital signs, height and weight, administering TB testing, performing blood glucose monitoring, urine pregnancy screens, urine drug screens, and accurately documents results in clients' chart in EMR. Reports any abnormal results to LPN, RN, or provider on duty. Performance of CLIA waived testing. Responsible for assisting in dispensing medications as guided by licensed personnel and according to Medical Assistant license. Accurately charts in EMR Maintains client confidentiality in accordance with ABH policy and procedures, state and federal HIPPA regulations. Ability to make verbal and written presentations to clients and staff as related to program or other medical issues. Assists in scheduling appointments for clients. Assists with prior authorizations and pre-certification of diagnostic tests, medications or medical equipment. Responsible for completion of necessary forms within the scope of the program and effectively documents all information. Monitors all client behavior, de-escalating potentially violent situations, resolving conflicts. Communicates any concerning/pertinent information to the RN, LPN, or ABH leader on location. Attends and participates in all required meetings and trainings. Must attend minimum 6 staff meetings per calendar year. Performs other related duties as assigned by immediate supervisor or ABH leader as required.

 

JOB REQUIREMENTS

Capable of lifting approximately 10 to 20 lbs. Ability to move around on foot and stand for extended periods of time. Ability to communicate both orally and in writing in a professional and respectful manner. Requires skills to write accurate documentation regarding client medical details, safety concerns, and client incidents via reports, e-mail and electronic medical records. Ability to deliver service in a responsive, respectful, caring and helpful manner while maintaining confidentiality, ethical and professional boundaries. Ability to demonstrate responsiveness and flexibility to client's needs & priorities of each shift. Demonstrate active listening skills and capacity to interact with clients in an appropriate therapeutic manner. Ability to be respectful of all persons regardless of culture, ethnicity, religious background, age, gender, sexual identity, and/or sexual orientation Able to work in a fast-paced environment and handle stressful situations in a professional manner. Ability to establish and maintain a positive, professional and cooperative working relationship with all levels of employees. Ability to recognize the elements of a client crisis and act accordingly to de-escalate and address situation. Knowledge and adherence to industry safety procedures. Proficiency with EMR and Microsoft Office. Knowledge of medications. Knowledge of insurance protocols. Ability to organize data in excel spreadsheets and EMR.

 

SUPERVISION RESPONSIBILITIES

None

 

PERFORMANCE EXPECTATIONS

Demonstrates the technical competencies as established on the Assessment and Evaluation Tool.

 

WORK ENVIRONMENT

This position requires repetitive motion, hearing, pushing, reaching, and reading, seeing, speaking, standing and walking a majority of the time. Spends time with such equipment as computer terminal, fax machine, copier, and telephone.

Essential functions of this position are listed on the Assessment and Evaluation Tool.

 

 

REPORTING RELATIONSHIP

This position reports to department leadership.

The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.