Job Overview: This position involves providing direct patient care within a primary care office while collaborating with care delivery providers to identify gaps in care. Key responsibilities include patient outreach to schedule required care, referral follow-ups, and pre-visit planning for the patient panel. The Medical Home Medical Assistant coordinates electronic portal messages, supports care transitions, and serves as a clinical liaison to communicate and uphold the physician’s care plan. Additional duties include participating in process improvements, enhancing patient satisfaction and engagement, and contributing to clinical goals and outcomes. Strong clinical care, customer service, communication, and teamwork skills are essential. This role aligns with the mission, values, and management of TriHealth Physician Practices.

Location: Physician Associates of Delhi 425 Farrell Court, Cincinnati, OH 45233

Work Hours:

Full-time: 64 hours bi-weekly Day shift No weekends or holidays required

Minimum Requirements:

Graduation from an approved technical, professional, or vocational program in healthcare (clinical experience in a physician practice or related field preferred) Equivalent experience considered in lieu of degree Certified or registered medical assistant (must maintain certification/registration status, such as RMA through AMT, NCCT, or NHA, or CMA through AAMA, and CPR certification) Proficiency in medical office workflows, including clerical/front office tasks Ability to make informed decisions based on sound judgment Knowledge of EMR systems, practice management software, and medical coding/billing (strongly encouraged)

Job Responsibilities:

Demonstrates clinical proficiency in rooming adult and/or pediatric primary care patients, including procedures, immunizations, venipuncture, and point-of-care testing. Follows protocols and policies for scheduling, procedures, and medical equipment use. Maintains accurate and complete documentation, manages patient communications, and handles electronic prescription workflows. Actively participates in pre-visit planning, daily huddles, and closing care gaps while maintaining a strong understanding of population health, including prevention and chronic disease management. Provides education and support for patients, collaborating with behavioral health providers, complex care nursing, social workers, and community health workers. Offers coaching for wellness and chronic condition management. Keeps current with preventative medicine schedules, wellness care practices, and attends educational opportunities, such as Lunch and Learns.

Other Job-Related Information:

Demonstrates competency in providing care for diverse populations and age groups while embracing best practices in preventative care, chronic disease management, and continuum of care approaches.

Working Conditions:

Climbing: Occasionally Concentrating: Consistently Hearing (Conversation): Frequently Interpersonal Communication: Consistently Kneeling: Occasionally Lifting <10 lbs: Consistently; 11–50 lbs: Rarely; 50+ lbs: Occasionally Pulling/Pushing: Occasionally Reaching: Consistently Reading: Consistently Sitting: Consistently Standing: Frequently Stooping: Occasionally Thinking/Reasoning: Consistently Use of Hands: Consistently Color Vision: Consistently

Walking: Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community