Description Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy. We are looking for a Certified Pharmacy Technician to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As a Certified Pharmacy Technician, you will play an essential role in empowering our customers to take their medications correctly and achieve better overall wellness. \#everydaybetter Key job responsibilities Core Responsibilities: ● Tasks performed may include billing, data entry, obtaining prescriptions and refills, processing denials, transfers and inbound/outbound calls. ● Assist the pharmacist in filling prescription items, as permitted by the state board of pharmacy ● Communicate with patients, providers, pharmacies and insurance companies by telephone and email to obtain prescriptions, take refill requests and resolve billing issues/questions. ● Enter patients and order information into the pharmacy systems. Establish and maintain patient profiles, including lists of medications taken by individual patients. ● Process and submit prescription insurance claims for our customers along with resolving insurance problems and patient issues that may result from incorrect or incomplete information, therapy changes and pharmacy or shipping errors. ● Keeping patients informed on the status of their prescription or out of pocket costs in their upcoming shipments. ● Perform account adjustments, method of payment, banking and unbilled reconciliations ● Verify insurance data for completeness, accuracy, and compliance prior to billing including analyzing and verifying dates of service, quantity, day supply and billed amounts. ● Research missing and incomplete information resulting in billing errors and denials ● Complete prior authorizations with attention to detail and accuracy, prior to sending to the prescriber or Cover My Meds ● Transfer calls, tickets, claims, or shipments to the pharmacist when necessary ● Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices where permitted by state law ● Collect, organize, and evaluate patient information, while maintaining confidentiality of all information received. ● Receive and transcribe English-language prescriptions sent electronically from doctors’ offices and external pharmacies. ● Communicate with providers to obtain new written English-language prescriptions or refill requests and verify that the information is complete and accurate. ● Ensure compliance with all company procedures, federal/state laws, rules and regulations ● Increasing knowledge and understanding of commonly prescribed medications and their uses. ● Collaborate with other members of the pharmacy team to maintain customer satisfaction ● Perform other tasks assigned while working in a fast paced environment ● Work a flexible schedule - shifts will possibly start and end outside of normal business hours including weekends Basic Qualifications ● Active and unrestricted in-State Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses). Additional licenses may be required if domicile state differs from state of employment. ● National Pharmacy Technician Certification (PTCB or NHA) ● High school or equivalent diploma ● 6+ months of experience working with computer and web based tools ● Experience multitasking with phone and computer skills Preferred Qualifications ● 1+ year of phone or customer service experience ● Excellent communication skills (spoken and written) ● Demonstrated ability to work as an effective team member ● Strong organization skills and attention to detail ● Experience navigating and troubleshooting technical issues ● 6+ months of experience working in a pharmacy related role ● Experience recognizing and identifying patient medications ● Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.