Certified Pharmacy Technician

Position Objective: To assist customers in their shopping experience by assisting them with their pharmaceutical and other wellness needs in the safest, most courteous manner possible.
Reporting Structure: This position formally reports to the Pharmacist in Charge.
Status: This is a non-exempt position.

Knowledge
The following is a list of any certifications, formal education, or training requirements for this position.
Essential Knowledge
 Completion of ongoing training and development as listed on the Cosentino Learning Plan.
Non-Essential Knowledge
 Completed Nationally Accredited Pharmacy Technician Program
 Possess a current Pharmacy Technician licenses issued by the state in which the pharmacy is located.
 A high school diploma or equivalent is preferred.
 Knowledge of MS Word, Excel, PowerPoint, Retail Pharmacy Software, and POS System experience is preferred.

Skills
The following is a list of the basic skill requirements for this position.
Essential Job Functions
 Know and implement the Cosentino Customer Service Standards.
 Courteously receives new and refilled prescriptions from customers for filling, as well as accommodating them when they return to pick up those prescriptions.
 Verifies name and address (if applicable) of the person the new prescription is to be filled for, as well as, legibility of the prescriber’s name.
 Processes cash register transactions for new and refilled prescriptions.
 Ensures necessary communications are provided to the customer, such as instructions, side effects and medication descriptions.
 Arranges customer consultations with Pharmacist, when requested.
 Procures signatures from customers for all prescriptions received.
 Answers incoming calls and directs to Pharmacist, when appropriate, such as new prescriptions, questions about medication, judgmental decision, etc.
 Completes and processes third-party documents.
 Fills prescription books or new prescriptions.
 Files patient profiles.
 Fills bins with prescription vials.
 Processes incoming orders to determine that items ordered were shipped and that items shipped are the same as items invoiced to the Pharmacy.
 Checks items for appropriate ‘shelf life’ remaining before expiration.
 Checks stock to remove outdated items, as often as deemed necessary by the Pharmacist-In-Charge.
 Cleans Pharmacy shelves and work areas and maintains entire premises in a satisfactory state of cleanliness.
 Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
 Resolve customer complaints in a professional manner and recognize when it is appropriate to involve the Pharmacist in Charge.
 Able to operate all necessary equipment safely and competently.
 Meet or exceed productivity standards to produce desired team and individual results.
 Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
 Demonstrates the basic math and reading skills required for the position.
 Demonstrates the essential written communication skills required for the position.
Non-Essential Job Functions
 Obtains from the prescription files those prescriptions requested to be refilled.
 Prepares labels for new/refill prescriptions.
 Fax or call physician office for additional refills/issues as necessary.
 Affixes price stickers to the items ordered and places on stock shelves or in refrigerator, when required.
 Maintain open communication with Pharmacist in Charge regarding any issues, concerns or happenings in the department.
 Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.

Physical Abilities
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
Essential Abilities
 Reaching overhead with both arms, twisting at the waist and lifting objects with both hands weighing up to 15 lbs.
 Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
 Occasionally lifting and carrying up to 15lbs.
 Bending and squatting, at times all the way to floor level.
Non-Essential Abilities
 Climbing a ladder, possibly up to 5ft.

Core Competencies
The following is a list of overall competencies identified for this role. This profile is based on the necessary knowledge, skills and abilities for the position.
Customer Focus
 Meets or exceeds the service expectations of internal and external customers.
 Accepts customer feedback and uses it to make improvements in products and services.
 Decisions, actions and behaviors reflect a priority on the customer’s needs.
 Interactions with customers are courteous, respectful, and follow the Cosentino Customer Service Standards.
Integrity and Trust
 Behaviors demonstrate a direct, truthful manner that portrays trustworthiness in all professional interactions.
 Presents the unvarnished truth while still maintaining a courteous, polite demeanor.
 Respects the privacy of others and avoids gossiping behaviors that break down working relationships and deteriorate trust.
 Admits mistakes, avoids blame-shifting, and is accountable for actions in the workplace.
Interpersonal Savvy
 Relates well to all kinds of people.
 Builds rapport with customers and coworkers while still demonstrating appropriate professional boundaries.
 Maintains constructive and effective relationships with peers and customers.
 Uses diplomacy and tact to diffuse even high-tension situations comfortably.
 Effectively resolves conflicts or other difficult interpersonal circumstances in the workplace by using appropriate means and resources.
Adaptable Learning Style
 Learns quickly when faced with new procedures, problems or other changes.
 Open and adaptable to changes in the workplace.
 Learns from both successes and failures in the learning process in order to keep developing in the workplace.
 Quickly considers all angles of a situation to identify solutions and problem-solve challenges.
 Eager and willing to tackle tasks and projects that require learning new skill sets or gaining advanced knowledge.
 Looks for new opportunities to develop professionally and keep skills and knowledge fresh.
Results Oriented
 Known as the type of person to “step up to the plate” to get things done.
 Responds to tasks, projects or requests with a sense of urgency.
 Shows the follow through and drive to complete projects or tasks even when challenges or unforeseen obstacles are presented.
 Demonstrates an eager and willing attitude when asked to participate in new projects or tasks.
 Able to anticipate problem areas and possible solutions for improvement.
 Functions well as part of a team, but can also act independently when necessary to “get the job done”.
 Demonstrates required skills in a manner that produces desired results.
 Follows company policy and procedures in order to achieve maximum results.

I have read and understand the contents of the above job description. I have been made aware of the aspects of this description that must be obtained or within my ability to perform prior to accepting a job offer at Cosentino’s Food Stores.