Ford Hungary is looking for a CFF Administrator/Warranty Administrator (German-speaking) to join our team in Szentendre **Please note that this position's working hours begin between 07:00 and 07:30 (based on prior agreement)** **Handling of the CFF (Component for free) process in Germany.** + Processing incoming CFF orders according to the instructions of the CFF manual. + Maintaining and updating the CFF sharepoint according to the respective transaction status (supported by a BOT). + Follow up of open and escalated cases to final closure with Order Processing and the Parts Recall Centre. + Create credit/debit notes in cooperation with the claims department. **Contacting dealers** + Supporting dealers with queries about order processes. + Contacting dealers if the warranty claim is not submitted and if the warranty part is not sent to Ford. **Education and professional experience** + This job requires training with a technical background or a comparable qualification and, in principle, more than one year's professional experience. **Special skills and knowledge** + Communication skills + Understanding the German Ford/dealer organization + Basic knowledge of warranty policies + Knowledge of OWS-Online + Knowledge of Microsoft Office (especially Outlook, Excel and Word) + Knowledge of Microsoft Power Automate **Language skills** + Very good knowledge of German language – fluent in spoken and written language + Basic knowledge of the English language required **What you'll love about us** + A great opportunity to get a comprehensive insight into how business processes work at a leading vehicle manufacturing multinational company + A career opportunity in the long run enabling development and growth + Being part of a fully supportive, collaborative and dynamic team + Hybrid working model supporting your work-life balance + Shuttle bus service between local train station (Békásmegyer) and the office + Cafeteria - Benefits package + As you will join a car sales company, you can use your discount for used car purchase and you can have the chance to try even the most recent models during test driving days **Requisition ID** : 44152