CH O2B Customer Solutions & Operations
Ever feel burnt out by bureaucracy? Us too. That’s why we’re changing the way we work— for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here https://www.bayer.com/en/strategy/strategy
TASKS AND RESPONSIBILITIES
Acts as the first point of contact to manage escalations and exceptions from both local and service provider where policies cannot be applied, including but not limited to: conflicts in commercial terms, order related inquiries, allocations, resolutions for blocked or incomplete orders, claims and complaints.Ensures accurate and fast customer order and CATI processing which require special exceptional handling or attention outside the O2C service provider or requires a local presence like coordination / paper-based tasks etc.Handles location specific process complexity for example governmental/ legal requirements, health insurance invoicing etc.Maintains close coordination with local SCM teams to identify and resolve any order management related issues.Actively engages with key customers and business partners through regular dialogue (e.g., S&OP meetings) to develop and execute joint operational plans, including but not limited to commercial policies and delivery plans.Ensures high levels of customer satisfaction by measuring and tracking relevant customer satisfaction metrics.Reviews and approves customer and/or order related requests related to special promotions, deals and pricing in line with authorization limit.Reviews and approves credit and debit memo requests in line with SIGN authorization limit.Monitors day to day performance of the O2B processes through relevant KPIs, identifies and analyzes root causes for service deficiencies and develops corrective and preventive actions.Coordinates for customer master data maintenance in line with Bayer policies and procedures.Provides guidance and support to the service provider in existing process areas whenever required.Supports Regional / Cluster Excellence roles to drive and implement process and technology improvements.
WHO YOU ARE
Bachelor s degree in a business discipline with prior experience in the healthcare sector gained at a leading multinational company.Minimum 3 years of relevant experience in O2B.Advanced English level is required.Previous experience in data analysis is required.Previous experience using SAP is desired.Deep understanding of end-to-end order to cash operations with particular focus on commercial and customer services.Prior experience as head of an order to cash function (e.g., order management) in a country setting strongly preferred.Strong stakeholder management capabilities and comfortable working with all levels of management.Process improvement and digitalization experience is desired.Assertive, competent, confident, and resilient.Excellent analytical and communication skills.
At Bayer we believe in diversity, equity and inclusion. We aim to create an environment in which everybody can feel authentic, respected and equally valued. Every day we strive to reflect our values through our people unique capabilities, self-experiences, and aspirations. We, intentionally seek diversity, to enable our people bring their fullest potential out and encourage others to likewise do so. Our company wins, when we leverage our capabilities to lead the cultural transformation in our business, positively impacting the society.
Candidates who meet the requirements based on the job profile will be considered for employment regardless of physical disability, race, color, religion, sex, age, sexual orientation, gender identity and will not be at a disadvantage if unemployed.
Application Period:02/06/2025 - 02/13/2025Reference Code:838703 Division:Consumer Health Location:Mexico : Ciudad de México : Ciudad de México Functional Area:Supply Chain Management Work Time:Full Time Employment Type:Regular Contact Us Address E-MailCiudad de México, México
HROP_TA_PACA@BAYER.COM