We are looking for a Service Process Controller who can support our Change and Release Manager in all elements of Change and Release Management. This role will require significant engagement with Fujitsu delivery teams, customers and 3rd Party interaction and will require adherence and the implementation of agreed processes to ensure effective Change Enablement and the Release of patches and software upgrades and updates to our IT environment.

The role will involve building extensive relationships, coordination between parties and planning to ensure that change is effectively managed across the estate, the role will rely upon excellent communication skills and the ability to work in a dynamic environment.

We want you to play your part in a high performing team working in a continuous improvement culture strong on communication and teamwork, with focus on meeting and exceeding customer expectations and delivery of these services profitably for Fujitsu. 

 Your experience

The core skills and experience required for this role are

Understanding of Change Management and Release Management processes and best practice procedures Planning and reporting Knowledge of ITSM Tool Service Now or similar Relationship building with Customers, Internal Teams and 3rd Party suppliers

SC Security Clearance

NPPV_3 will be required

 

Achieve together

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+. 

We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply. 

Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.

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