Position Summary

This role is to safeguard the Allianz network as infrastructure and application changes are promoted to the Production environment, by ensuring Change and Release Management strictly follow the defined Allianz Technology policies and procedures, ensure minimal disruption to the Operation Entity post production implementation.

 

Job Responsibilities

Assess existing Change and Release management process and establish a framework which is industry best practice and compliant to Allianz Technology global process and policy standards.

Promote awareness of the importance of a structured Change control process, working with other service management functions to ensure effective operation of the change control process and the consistency of procedures.

Lead the adoption of a common Change and Release management tool (ServiceNow).

Ensure conformance to documentation and approval standards according to the Release and deployment processes and procedures for both project and BAU code/data change

Facilitate CAB Review meetings with key IT and OE stakeholders, ensures that changes are properly impact-assessed and authorized

Enforce application management tools for software dependency, versioning and library/configuration control

Identify possible issues and risks related to change requests, enforce implementation of risk mitigation solution from project and BAU support teams

Handle Change and Release related escalations    

Generate Change and Release status reports for OE and IT management periodically

 

Job Requirements

Bachelor’s degree in Computer science or related disciplines

10 years of working experience in Change and Release management

Understand and apply Change and Release management principles according to industrial best practices.   Establish and implement internal Change and Release process and procedure.

Proficiency in tracking and controlling Changes in software and hardware configurations

Well versed in ServiceNow Change and Release management function

Effective communication, organizational change management ability, and good interpersonal skills for promoting an inclusive team culture.

Continuous improvement mindset

Passion for service excellence

ITIL certification is an added advantage.

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.