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Department OverviewGlobal Channel Operations leads the development and implementation of partner programs, tools and processes across the entire channel ecosystem which enable these entities to conduct and execute business activities with MSI.
Job Description
The Channel Operations Analyst is part of the team who creates, develops, implements and manages the overall experience with MSI. The analyst will be responsible for leading the partner scorecard program and developing processes and methodologies to implement and enhance cost-effective standard operating procedures. You'll also audit existing procedures for effectiveness and compliance. Investigates and develops solutions to operational business needs.
This is an operations role that will primarily support the North America channel communities.
Responsibilities of the Channel Operations Analyst include but are not limited to:
Manage and lead successful execution of the partner scorecard program and align processes to MSI best practices while leveraging internal cross-functional resources
Work closely with internal resources to identify gaps in the partner scorecard program to ensure KPI goals are aligned
Oversee documentation and mapping of the partner lifecycle and recommend process improvements, workflow and practice changes to enhance efficiency
Work closely with partner program owners to identify knowledge gaps, design and implement resources to drive successful business outcomes
Assist with compliance-related activities with the possibility to take over this program in the future
Assist with partner program activities with the possibility of managing and leading programs in the future
Other duties as assigned
Qualifications:
Bachelors degree required, Masters degree a plus
2+ years of program/process management experience
Basic knowledge of channel distribution strategy and programs is strongly desired
Some travel may be required (10-25%)
Knowledge of Salesforce.com Communities or similar CRM tool is a plus
Target Base Salary Range: $72,700 - $145,400 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Basic Requirements
Bachelor's degree with 2+ years of program/process management/business operations experience OR 4+ years of program/process management experience/business operations experience
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo
Our U.S. Benefits include:
Incentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.