Have you ever ordered a product on Amazon and when that box with the smiley arrived wondered about its journey until your doorstep? Have you asked where it came from and how much it cost Amazon to deliver it to you? If so, the Amazon Logistics, Last Mile team is the right team for you. As Amazon constantly works to be the most customer-centric company on earth, a key element of customer experience is how we fulfill and deliver their orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a world class last mile operation. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.

In this role you will be primarily responsible for tracking key metrics and action items for programs and processes in the Last Mile Operation, such as: Payments, Losses, On Road Hours, Suppliers, Onboarding Steps, Partner Experience, Daily Tracking, and Safety/Security Investigation Track, always assuring all teams (internal and external) are aligned with standard procedures and requirements always focusing in customer experience.

Note: This role requires flexibility to work eventually on weekends and/or evenings during peak events.



Key job responsibilities
• Ensure to remain customer obsessed.
• Operative discipline monitoring key processes at daily, weekly or monthly cadence.
• Tracking of goals and tasks to guarantee the overall success of the channel.
• Diving Deep capability to determine first level root causes.
• Ability to manage and populate performance reports and dashboards for key metrics.
• Submit trouble tickets for escalations when needed.
• Management of up to 10 employees (including payroll, performance management, work-flow assignment).

A day in the life
The Channel Operations Supervisor drives the relation and communication with legal and tax team to ensure requirements and controlling all the micro-entrepreneurs, that are interested in joining Amazon program are met. The Hub Delivery Specialist leads the analysis on quality and inventory metrics that affect directly to the customer’s satisfaction, providing visibility of the partner’s performance. The person on this position requires strong skills in qualitative and quantitative analysis to deep dive into the delivery standard metrics, implement actions and initiatives that help to improve the performance of the HDP program and achieve program goals.