Description *Receiving emails and inbound calls from agents who sell life insurance policies, create tickets, close tickets Citizens, Inc. is seeking a dynamic customer-centric professional to join our Channel Partner Support team. The Channel Partner Support Specialist supports Citizen’s Channel Partner Support Team Manager by assisting in activities required to onboard and support distributors using Citizen’s products and solutions. Work involves partnering with distributors, collecting distributor information, and support coordination with teams within the company including Finance & Billing, Underwriting & New Business, IT, Project Management and Operations. This position is located at the Domain Office in Austin TX. The Channel Partner Support Specialist reports directly to the Channel Partner Support Team Manager. Essential Job Duties: • Produce documentation and internal requests necessary to support distributors in Citizen’s information systems • Support new distributors and internal stakeholders with timely communications to ensure smooth implementations • Work with urgency to address and resolve distributor implementation issues; become expert in the Agent Portal; manage client tickets • Notify Channel Partner Support Team Manager and other stakeholders of issues; manage and organize distributor/channel partner escalations • Become a reliable point of contact and advocate for distributors, providing energetic support to new distributors in the implementation phase and post go-live • Display good customer service practices • Project high degree of professionalism and confidence • Help promote and maintain a positive company image Skills Customer service, channel support, Inbound call, Support, email, Data entry, microsoft, life insurance Top Skills Details Customer service,channel support,Inbound call,Support,email Additional Skills & Qualifications *Needs critical thinking skills • 2 years’ experience in professional, customer facing role • Prior experience working in partner/client support or similar roles • Computer literacy; proficiency in Microsoft Word, Excel, Outlook, and some data entry experience *Needs to be a team player Experience Level Entry Level Pay and Benefits The pay range for this position is $22.00 - $24.04/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Austin,TX. Application Deadline This position is anticipated to close on Feb 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.