Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10’000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com. **Job Summary:** The Chargeback Analyst position provides support to the organization by using the ability to analyze distributor data, investigate the root cause of chargeback differences, determine appropriate resolutions for all discrepancies and disputes, while processing and verifying transactions related to all aspects of contract administration. This role will liaison internally and externally to maximize the financial benefit to Convatec, relating to adjudication of chargeback rebate claims **Key Duties and Responsibilities** - Collaborate with assigned distributors to communicate Convatec's claim discrepancy responses, minimize financial deductions, and drive dispute resolution in an accurate and timely manner. - Collaborate with all relevant departments to plan, prioritize, and review any chargeback, membership, contracting and rebate issue, strategy, or project. - Analyze contract requirements for customer eligibility to determine appropriate actions to be taken within internal systems to align customers to the correct contract pricing. - Update management on the status of claims discrepancies and assist in the development of appropriate action plans for each assigned distributor. - Support the identification and implementation of improvements to minimize future discrepancies and improve ongoing distributor communications and data synchronization. - Negotiate with distributors to determine appropriate settlements for outstanding balances. - Assist with customer eligibility requests. - Actively participate as a team member in a variety of work settings - Ad-hoc projects **Requirements** - Associate Degree or Bachelor Degree in Mathematics, Statistics, Finance, Business, or related field. - Minimun 1 year of experience in Customer Service, Sales Analytics, Chargebacks, Membership Support or Contract Administration. - Desirable: Experience within the medical device or pharmaceutical industries - Advanced English proficiency is Mandatory. - Microsoft Office (Specifically Excel) is required. \#LI-SR1 \#LI-OnSite **Beware of scams online or from individuals claiming to represent Convatec** A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com . **Equal opportunities** Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. **Notice to Agency and Search Firm Representatives** Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. **Already a Convatec employee?** **If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!**