Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

Job Description

Provide world-class customer support via email and phone channels to facilitate the seamless flow of customer funds.

Help customers resolve issues related to direct debit chargebacks and other types of payment errors

Knowing chargeback processes and contributing to prevention and recovery of any uncollected funds

Work closely with the Product and Operational teams to identify actionable areas of improvement

Monitor and analyse domain related data, report abnormalities, contribute to operational improvements and team development

Qualifications

Your verbal and written English skills are excellent. If you speak other languages then that’s a plus! 

You are punctual and have a strong attention to detail

You are good with routine but can also adapt and keep up with fast changes

You are proactive and independent but also know how important good teamwork is

You can make decisions in critical situations and have the ability to multitask

You are able to prioritise your work based on the level of urgency and impact

You’re eligible work in our Kuala Lumpur office

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.