About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia's 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so.

Charles H. Manager
Full time

Position : Department Head
Four Seasons Hotel Seoul

The Outlet Manager has solid knowledge of the outlets’ operation, good business acumen, a strong work ethic and people-management and facilitation skills. In addition, the Outlet Manager must have strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation.

The Outlet Manager has a passion for excellence and infuses enthusiasm into everything he/she does. The Outlet Manager plans, organizes, controls and directs the work of employees in his/her outlet while ensuring guest satisfaction.

The Outlet Manager must have a firm knowledge of the local market and effective communication skills in both speaking and writing English.

Education

College degree preferably specializing in hotel/restaurant management or equivalent experience

Experience

Minimum two or three years of experience working in a managerial capacity, experience in restaurant hotel operations or other luxury environment

Desired Skills

Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating proceduresHas a solid knowledge and understanding of F&B Operations, food & beverage service, cost control, labor control, maintenance, merchandising, and accountingIs a good “judge” of people, quickly understands the environment and coaches others to improve long-term outcomesHas good business acumen, a strong work ethic and people-management and facilitation skillsHas strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operationHas proven ability to manage multiple priorities with lean resources while delivering          high-quality resultsHas the ability to operate computer equipment and other food & beverage computer systemsIs proactive, hands-on and able to operate autonomouslyRequires reading, writing and oral proficiency in the English languageHas a positive attitude with a generous and uplifting team approachHas the ability to anticipate and prioritize the needs of the guest proactivelyIs energetic and has a professional approach to his/her craftIs flexible with his/her schedule with the ability to work all shifts, weekends and holidays

Key Functions

Describes and ensures the quality of all food items, ingredients, and preparation methods, as well as provides expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinnerAssists with service of Food & Beverage in the outletsAssists with set-up and cleaning of operational areasAssists in the seating of guestsCommunicates with employees and managers to ensure operational needs are metAttends regular operational meetings to ensure effective coordination and cooperation between departmentsControls labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory controlTakes an active role to meet the outlet financial goalsMaintains knowledge of competition and industry trendsMaintains the concept and position of the outlet in the communityProvides knowledge and skill training to the team both on the job and classroom training.Supports the entire Food and Beverage operation, including managing other areas if necessaryRemains calm and alert, especially during emergency situations, heavy hotel activity, serving as a role model for the staff and other employeesAnticipates guest needs, ascertains satisfaction, offers suggestions, and responds urgently and appropriately to guest concerns and requestsForecasts workloads and arrange work schedules for the team to cover all shifts adequatelyProvides coverage in case of employee absence and adjust staffing as necessary to meet business demandsControls and manages OE inventories, breakages, requisitionsObserves the physical condition of facilities and equipment in the outlet and makes recommendations for corrections and improvements as neededCommunicates with guests and employees using a positive and clear speaking voiceListens to understand requests, responds with appropriate actions, and provides accurate informationComplies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPactWorks harmoniously and professionally with co-workers and supervisors

Key Expectation

Sets the strategic and financial vision; is ultimately responsible for the operation and financial success of the outletHolds accountability for meeting/exceeding GOR/GOP targetsDevelops and executes key marketing, PR and social media activities and campaigns with the hotel’s marketing teamParticipates in local R&B community and industry eventsSelects, trains, evaluates, leads, motivates, coaches, and disciplines all employees in the outlets to ensure that established cultural and core standards are met; daily activities and planning for outlet operationHas the ability to be visible in the operation, maintain positive client and media relations, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contactsHas the ability to constantly develop food and beverage offering and service in line with the outlets’ concept while ensuring excellent product quality at a fair priceWorks with the Head Bartender, Beverage Manager, and Director of Food and Beverage to constantly develop beverage offering and service in line with the outlets’ concept

Visa Requirements

Must already possess valid work authorization in South Korea.

We look forward to receiving your application!