ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to, the following:

Prepare and provide proper and professional beverage service to all guests and cocktail staff in a friendly, courteous and timely manner. Input and ring-up charges for guest’s orders using the POS system. Create a check for each transaction, make and return any change as needed. Maintain cleanliness and sanitation of guest areas and equipment at all times including: removing empty glasses/bottles, cleaning ashtrays, empting garbage, sweeping/mopping floors, scrubbing/sanitizing equipment, etc. Maintain proper and adequate set-up of bar on a daily basis including, before, after and during shift. Refill chemicals, hand soap containers, etc. Refill ice and beer bins, utilizing ice making machines. Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction. Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. Make constant contact with both internal and external customers to provide optimal guest service. Any other jobs or tasks as assigned by center management.

 

KNOWLEDGE/SKILLS/ABILITIES

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities. Ability to obtain/renew all government required licenses (Alcohol Awareness Education Certification). Must be at least 21 years of age. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules that reflect the business needs of the Hotel. Dedicated to meeting and/or exceeding the expectations and requirements of internal and external clients. Trusted and is seen as a truthful individual who is highly respectful of others. Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format. Cooperate with others in the accomplishment of joint tasks and common objectives. Contributes to a positive work environment, fosters collaboration and provides a tangible contribution. Meet requirements of regular attendance in order to effectively complete job responsibilities in a timely manner.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others.  Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.  May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 40 pounds.  Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.  The noise level in the work environment is usually loud

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