At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Cheese Specialist Department: Delicatessen FLSA: Non-Exempt General Function: As a Cheese Specialist, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, making sure orders are correct, and labeling, dating, and putting product away. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Core Competencies + Partnerships + Growth mindset + Results oriented + Customer focused + Professionalism Reporting Relations: Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Food Service Director; Deli Department Manager Positions that Report to you: None Primary Duties and Responsibilities: + Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. + Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. + Makes an effort to learn customers’ names and to address them by name whenever possible. + Assists customers by: (examples include) + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shopping experience. + Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders. + Takes customer orders at the Delicatessen counter. + Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. + Reviews orders for the day. + Understands and practices proper sanitation procedures and ensures the work area is always clean and neat. + Reviews the status and appearance of the food for freshness. + Ensures that an adequate food supply is ready and on hand and develops or follows a production list. + Anticipates product needs for the department on a daily basis. + Prepares, finishes, and replenishes product as necessary. + Pulls product from cooler/freezer for preparation. + Checks in product, puts product away, and review invoices. + Runs the department register and receives payment, makes change, etc, where applicable. + Removes trash in a timely manner. + Maintains strict adherence to department and company guidelines related to personal hygiene and dress. + Adheres to company policies and individual store guidelines. + Reports to work when scheduled and on time. Secondary Duties and Responsibilities: + Washes dishes as necessary. + Orders product and supplies as necessary. + Prices product for customers as necessary. + Delivers orders as needed. + Assists in other areas of store as needed. + Performs other job-related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics: + Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. + Ability to do simple addition and subtraction; copying figures, counting and recording. + Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing. Education and Experience: + High school or equivalent experience with Food Safety Certification and completed on-line cheese training. + Six months or more of similar or related experience. Physical Requirements: + Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects. + Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision. + Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: This position is continually exposed to meat, cheese, dust, noise, and temperature extremes. There is occasional exposure to cleaning chemicals/solvents. This is a fast paced work environment with significant pressure. Equipment Used to Perform Job: Slicer, scale, shrink wrap machine, register, walk in cooler, knives, serving cases, and C.A.R.S. system. Contacts: Has daily contact with internal customers and the general public. Has weekly contact with suppliers/vendors. Has contact with Federal/State Governmental or Regulatory Agencies as necessary. Are you ready to smile, apply today.