Join the Luxurious Conrad New York Downtown as Chef Concierge - Director of Guest Relations

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The Conrad New York Downtown, an all-suite luxury hotel in the heart of Lower Manhattan, is seeking a Chef Concierge - Director of Guest Relations to lead the guest experience and elevate service excellence.

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In this pivotal role, you will be the face of the hotel's luxury hospitality, curating personalized experiences for our discerning guests while overseeing the Concierge team and guest relations operations. Your expertise will drive seamless service delivery, foster strong community partnerships, and ensure that every guest enjoys an unforgettable stay.

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What will I be doing?

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 The Chef Concierge-Director of Guest Relations at Conrad New York Downtown is responsible for delivering exceptional guest service, ensuring that every guest experience is personalized and memorable. This role requires a deep knowledge of the local area, luxury service standards, and a passion for hospitality.

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The Chef Concierge-Director of Guest Relations greets customers, personalizes and customizes guest stays, and responds to inquiries with accurate information regarding hours of outlet operation, hotel services, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. Makes arrangements for these services as needed by guests. Manages department budget, including approval of payroll. Trains, supervises, schedules and assists in evaluating staff

\n\nProvide personalized service to guests, assisting with reservations, transportation, and local attractions.\nAnticipate guest needs and preferences, offering tailored recommendations.\nSupervise and mentor the concierge team, ensuring consistent service quality.\nConduct training sessions on local knowledge, service standards, and best practices.\nMaintain an extensive knowledge of New York City’s dining, entertainment, and cultural offerings.\nBuild and maintain relationships with local vendors, restaurants, and attractions for exclusive guest access.\nAddress guest inquiries and resolve issues promptly and professionally.\nHandle special requests and unique situations with creativity and efficiency.\nLiaise with other departments to ensure seamless guest experiences.\nPrepare and communicate daily briefings for the concierge team regarding special events and VIP guests.\nManage concierge desk operations, including scheduling and staffing\nOversee the concierge budget, reporting on expenses and revenue generation \n\n

Classification: Full-Time

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Shift: Various – must be available weekdays, weekends, and holidays.

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Pay Rate: The annual salary range for this role is $89,000 - $97,000 and is based on applicable and specialized experience and location

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#LI-JG1 

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What are we looking for?

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Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

\n\nMedical Insurance Coverage – for you and your family  \nMental health resources including Employee Assistance Program\nBest-in-Class Paid Time Off (PTO) \nGo Hilton travel program: 100 nights of discounted travel\nParental leave to support new parents\n401K plan and company match to help save for your retirement\nEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount \nDebt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*\nCareer growth and development \n\n