About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.

About the role

The Chief Butler plays a vital role in delivering exceptional service and hospitality within our establishment. This leadership position requires a proactive mindset, strong problem-solving abilities, and the capability to foster positive relationships with guests and casino marketing teams. The Chief Butler will oversee training initiatives for staff and contribute to strategic planning to enhance the overall guest experience.

What you will do

Build and maintain strong rapport with guests, ensuring their needs are anticipated and met with the highest standards of service.

Supervise daily operations to uphold and enhance service quality, ensuring a seamless experience for all guests.

Proactively identify and resolve guest issues and concerns, demonstrating strong analytical and decision-making skills.

Design, implement, and conduct training sessions for staff to promote service excellence and operational efficiency.

Lead by example, inspiring and motivating the team to deliver exceptional service and maintain a collaborative work environment.

Work closely with management to develop and implement strategies aimed at improving guest satisfaction and overall operational performance.

Partner with casino marketing teams to create and promote events and offerings that enhance the guest experience and drive engagement.

What you bring

Extensive experience in a hospitality leadership role, preferably as a butler or in a luxury service environment.

Strong interpersonal skills and the ability to create lasting relationships with guests and team members.

Excellent problem-solving skills with a proactive approach to challenges.

Proven experience in training and developing staff.

Strong leadership capabilities, with the ability to inspire and guide a diverse team.

Strategic thinking skills with a focus on enhancing guest experiences and operational success.

Detail-oriented with a passion for providing luxury service.

Exceptional communication skills, both verbal and written.

Ability to thrive in a dynamic, fast-paced environment.

A warm, approachable demeanor that reflects the organization's commitment to excellence.

What we offer:

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resort

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Schedule & Hours:

48 Hours weekly

Work on shift