The Hilton Sydney is an iconic Australian hotel celebrating 50 years in 2025\! Our Concierge Department plays a pivotal role in making the guest experience memorable\. We welcome positive, passionate, honest and hardworking individuals into our team and commit ourselves to the highest professional standards\. We support integrity and initiative, and we strive to give opportunities for personal and professional development in a supportive environment\. We have a fantastic opportunity for a service\-focused, experienced, and motivated Chief Concierge to join our team and lead our Concierge Department at the Hilton Sydney\. **Key Responsibilities** As Chief Concierge, you will oversee the operations of the Concierge, Porter, and Valet Parking teams\. You will empower your team to create memorable experiences for hotel guests by delivering genuine service\. You will develop and monitor key metrics, provide training, coaching, and succession planning to achieve customer satisfaction and financial targets\. Qualifications & Skills Our Chief Concierge will oversee activity in the guest lobby and ensure a smooth flow of lobby traffic, providing a flawless experience that influences guest perception of the Hilton Sydney\. To be successful in this role, you should have experience in a similar position at a busy CBD Corporate hotel and proven experience leading Concierge teams in a five star environment\. Other key attributes we are looking for include: + Passion for service excellence and providing superior hospitality\. + Demonstrated leadership experience required + Previous detailed experience of Property Management Systems + Exceptional knowledge of Sydney and NSW regional attractions, restaurants, events and cultural landmarks + Independent & ability to work under pressure\. + Highly organized and ability to delegate effectively\. + Excellent interpersonal and communication skills with a natural ability to connect with guests and anticipate their needs + Australian work rights, A current manual driver’s license + Five star hotel experience highly desirable + Les clefs d’Or member highly desirable **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Chief Concierge_ **Location:** _null_ **Requisition ID:** _HOT0BC2N_ **EOE/AA/Disabled/Veterans**