At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Universal Endless Summer Resort – Dockside Inn and Suites

Join the team at this hotel inspired by the sand, the sea and breathtaking sunsets.

Job Description

This position supports the Director of Engineering in maintaining the property assets to the highest level by providing direction and supervision to the staff, monitoring various aspects of the day to day operations, preparing reports related to department operations, assisting in staffing, training, evaluating performance and monitoring all PM programs for property.

Essential Functions and Responsibilities

Maintains engineering department staffing levels so as to provide for optimal performanceEstablishes daily work assignments, and directs flow of same to completionReviews all completed work orders, and inspects completed work as needed to ensure accuracy and qualityAssists all department heads in handling any unusual maintenance related guest complaintsEnsures completion to standard of all required preventive maintenance operationsAssists engineers in diagnosis of problems related to equipment malfunctionCoordinate all training programs for department personnelProvides supervision/support to all Engineering department staff on a daily basisEnsures maintenance shop adherence to cleanliness and safety standardsMaintains storeroom and maintenance shop inventoriesAttends all required hotel meetings to keep abreast of in-house activities/promotions and events; maintain communications with other departments within the hotelAssist Director of Engineering in monitoring energy consumption, maintaining equipment and supply inventoriesAssists Dispatcher in communicating Maintenance Request  needs to engineers as neededAssists Director of  Engineering in the preparation of ADA compliance checklistAssists Dispatcher in communicating Maintenance Request  needs to engineers as neededAdministers; key control system, tool control procedures, credit card controlWorks with Security Department with regard to all repairs and maintenance of electronic/hard key locking systems to insure secure nature of all materials, supplies and informationPerforms periodic inspections of all property assets to ensure maintenance to standardInterviews, selects, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standardsFollows New Hire Training and ongoing Star Service Competency program in accordance with hotel policyDevelops/approves all departmental budgets, forecasts and schedulesEstablishes and ensures adherence to all department and Loews Hotels guidelines, policies and proceduresReviews/Maintains daily payroll report/records maintaining labor cost within established budgetary guidelinesEvaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve sameMaintains open communications with all hotel departments to ensure smooth operations and guest satisfactionOther duties as assigned

General

Promotes applies teamwork skill at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesAttends appropriate hotel meetings and training sessionsComplies with required safety regulations and proceduresComplies with hotel and department standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsMaintains cleanliness and excellent condition of equipment and work areaExecutes emergency procedures in accordance with hotel standards

Qualifications

Three to five years as an Assistant Chief or Chief Engineer in a Hospitality environmentWorking knowledge of Electrical, Plumbing, HVAC, Refrigeration and Life Safety, Energy Management operating systemsAbility to read and interpret architectural/ blue-line drawings                                                    Knowledge of OSHA regulations, equipment operation and maintenance, record-keeping systemsEffective management, leadership, organizational and communication skillsKnowledge of computer based management systems such as: Espresso, Wintrack and OperaKnowledge of computer based energy management systems such as: Trane SummittAbility to work flexible schedule to include weekends and holidaysAbility to work on ladders and lift 50 lbsAbility to walk property as needed as well as use golf carts or vehicles