Overview About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! As Chief of Staff, you will serve as a key partner to the CEO and the executive team, ensuring alignment on strategic initiatives, optimizing organizational effectiveness, and driving cross-functional collaboration. You will act as a strategic advisor, project manager, and problem solver while fostering a high-performance culture. Responsibilities Partner with the CEO to prioritize and execute on strategic goals. Serve as a liaison between the executive team and other stakeholders, ensuring clear communication and alignment. Oversee and manage key projects and initiatives, ensuring timely completion and desired outcomes. Analyze organizational performance metrics and recommend improvements. Prepare materials for executive meetings, board presentations, and external communications. Anticipate challenges and proactively address issues before they escalate. Act as a sounding board and provide counsel to the CEO on key decisions. Drive company-wide initiatives to promote culture, innovation, and operational excellence. Qualifications Proven experience as an Executive Assistant for at least minimum of 3 years, preferably within the biotech or startup industries. 5+ years of experience in strategy, consulting, operations, or executive support roles Experience working directly with C-suite executives. Client-facing experience and familiarity with East Coast hours, including flexibility for early mornings or late evenings as needed. Preferably with experience in the BPO sector as part of leadership/management. Proficiency in tools like Outlook, Microsoft Office, and CRM platforms, plus experience in scheduling for multiple executives. Familiarity with document execution or legal document processes as a plus. Strong organizational and multitasking skills, with a high degree of situational awareness. Proficiency in using project management tools like ClickUp or similar software is preferred. Ability to manage complex schedules and travel arrangements. Proven ability to manage multiple projects and meet deadlines in a fast-paced environment. Excellent communication skills, both written and verbal. Adaptability and a start-up mentality to thrive in a fast-moving environment. Experience handling expense reports and financial processes.