Job Title: Chief of Staff 

Location: Remote 

The Head of Technology Business Operations will execute the vision and long-range planning of the budget, capacity, and labor strategy. This role requires a nimble leader who can support technology leadership to streamline and optimize, drive strategic initiatives, and strengthen cross-functional relationships to ensure organizational goals are met.

Responsibilities:

Reporting to the CTO and working closely with other departments, this role will provide essential support to the Product, Design, and Technology functions of Pearson VUE, including:

Strategic Planning and Management: Lead the planning and execution of budget, capacity, and labor strategies to align with our long-term vision. Optimization: Actively manage and optimize budgets, licenses, and associated contracts in tight collaboration with enterprise functions including procurement, finance, legal, and central tech. Cross-Functional Collaboration: Build and maintain strong cross-functional relationships to ensure seamless integration and execution of technology initiatives. Resource Management: Collaborate with distributed tech and business functions to ensure quarterly product and delivery plans account for cross-functional resource demands and have appropriate commitments. Portfolio Management: Manage and coordinate the CTO portfolio of technology initiatives and collaborate with the Client Program Management Office for cross-VUE and cross-Pearson efforts. Leadership: Lead strategic initiatives and special projects that drive innovation and operational excellence. Process Improvement: Streamline processes to boost productivity and increase efficiency across the organization. Standards Compliance: Ensure adherence to process and technology standards to maintain high-quality outcomes. Reporting and Analytics: Prepare insightful reports and presentations, oversee operational reporting and analytics, and analyze data to provide actionable insights.

 

Required Education & Experience:

Bachelor's degree in Computer Science, MIS, Business Administration, or a related field. Minimum of 10 years of experience in technology business operations, with at least 7 years in a people or program leadership role. Proven experience in budget planning, resource capacity management, and labor strategy. Experience in driving strategic initiatives and improvements. Excellent influence, leadership, partnership, and management skills. Strong communication and interpersonal skills. Ability to build and maintain effective cross-functional working relationships.