The Chief Operations Officer (COO) is BGCDT’s connective, mission-driven staff link between the CEO and the organization’s program site management teams, program partners and affiliated programs and operations. As the operations leader, they embody passion for the organization and its mission, while ensuring development, implementation and evaluation of high-impact programs, capable staff, effective member recruitment and program marketing, safe facilities and procedures that assures program outcome goals are met for targeted youth in accordance with grant goals in each Club. The COO works as a part of the organization’s leadership team to help strategically plan for growth, including staffing and opening new site locations, and develops policies and procedures to increase the optimal experience for Club members and BGCDT team members.
ResponsibilitiesJOIN A DYNAMIC TEAM ON A GREAT MISSION
Boys & Girls Clubs of Dundee Township (BGCDT) was founded in 1997 with the mission of enabling all young people, especially those who need them most, to reach their full potential as productive, caring, responsible citizens. In its 26-year history, BGCDT has become the premier local provider of after-school youth programming. Our annual budget is $5M, and we serve 1500 youth annually at 13 sites in the Northwest Suburbs of Chicago.
We engage a community collaborative approach with school districts, park districts and business partners to provide effective afterschool programs to develop the mindset and skillset in our kids that are critical to life success. We’re searching for a passionate candidate to join our dynamic team of committed professionals in a fun, engaging and rewarding environment to help build great futures for our youth.
Reports to: Chief Executive Officer
Direct Reports: Area Directors. Director of Human Resources, Director of Program Impact
Status: Full-time exempt
PROGRAM LEADERSHIP
Lead the development, implementation and management of organizational program resources to facilitate achievement of operational goals for the Primary and Secondary programs, including member recruitment and registration process, including CCAP. Lead ongoing design, planning, delivery and assessment of core program models.Ensure that sufficient staff and program resources are in place, participation and outcomes data is collected, analyzed, and shared for internal decision-making and growth, as well as needed for grant compliance.Lead key relationships with BGCDT’s school district partners to ensure needed communication and collaboration on common goals and individual roles are achieved. Engage in and apply continuous learning principles to enable thoughtful, innovative responses to evolving educational and youth-development trends.Oversee tracking and evaluation of BGCDT impact, including membership management systems, school data, surveys and external evaluators.Ensure compliance with BGCDT’s policies and procedures for safety, risk management, mandatory reporting and BGCA charter guidelines. Ensure compliance with the organization’s grants goals and objectives, including 21st Century Learning Centers, TeenReach, AmeriCorps and CCAP with each program site, including School District engagement, participation and collaboration required to meet the program’s goals, as well as the site staff’s roles with facilitating trainings, programming, staffing, meetings and reporting required.Manage program fee schedules and collection of fees for the after-school and summer-school programs.
STRATEGIC PLANNING
Evaluate overall program effectiveness based on participation and achievement of stated goals; recommend modifications to improve program performance, as appropriate.Serve as the staff liaison to the Board Program Committee.Utilize data and outcomes to ensure that all sites are operating at optimal capacity and efficiency.
PROGRAM DEVELOPMENT & IMPLEMENTATION
The COO has primary day-to-day responsibilities for ensuring BGCDT has an effective program that is properly and effectively staffed, attractive to our youth, is safe and outcome-driven, focuses on quality standards, and meets the terms of our grants. The year-round scope of duties in this area include:
Lead the implementation and delivery of operations, programs, services, and activities that facilitate achievement of youth development outcomes defined in the BGCDT Annual Program Plan. Evaluation and impact assessment as required internally as well as by Boys & Girls Clubs of America, grant funding sources and program collaborations.Membership data collection procedures, timeliness, accuracy and reporting for both internal and external purposes.New program and initiative development and implementation, including as a catalyst for program development by Club Directors and program staff.Develop and engage in program partnerships, community relations and stakeholder relationships. Develop and manage the Volunteer Engagement Coordinator, including identification of volunteer opportunities, volunteer recruitment, training, implementation and management. Ensure that all Clubs are implementing aspects of BGCDT’s and Boys & Girls Clubs of America’s tools for optimum Club and staff experiences effectively.Ensures grant requirements are met and related evaluations are completed in a timely manner.Oversee program evaluation systems that measure program impact.Ensure that programs are developmentally safe, and culturally inclusive for all Club members.
STAFF MANAGEMENT AND DEVELOPMENT
Directly supervise all direct reports by providing them mentoring, support, feedback, supervision, and guidance. Provide annual performance reviews for direct reports and manage their completion of performance reviews for their direct reports. Supervise and manage the organization’s hiring process, employee payroll and benefits, including onboarding and termination processes. Maintain effective training programs and documentation of staff participation to meet annual Program Plan goals and objectives.
Ensure all staff and volunteers follow Club protocol and procedures defined by the BGCA’s membership standards and BGCDT’s staff, site operations and child safety manuals. Ensure that all program staff receive needed training and coaching.Work with the Director of Strategic Initiatives to ensure that BGCDT is meeting all training, documentation and compliance requirements of Liability Insurance policies, BGCA Membership Standards, and state agency requirements including driver’s training, CPR, First Aid and Mandated Reporter. Revise and maintain employee compensation classification schedules that will provide a structure for recruiting staff at a level commensurate with overall long-term goals.Identify opportunities and needs for staff position modifications and changes. Develop and manage weekly program meetings with staff.Develop and manage recognition program for staff.
RESOURCE MANAGEMENT, FINANCE & GRANT COMPLIANCE
Provide analysis and leadership to work with the CEO to develop the annual budget.Review monthly staff expense reports for efficiency and appropriate nature of expenses. Review monthly site cost to budget reports with Area Directors to maintain operations within budget constraints. Review monthly BGCDT financial statements for updates, trends, and variances in revenue and expenses.Supervise the Finance Administrator to ensure accurate and timely member applications and billing for CCAP, monthly program fees, athletics fees, and special event fees for members. Work with the Director of Strategic Initiatives, ISBE and the Illinois Alliance of Boys & Girls Clubs to establish annual Primary Program grant budgets and complete monthly reimbursement reports for 21st CLC and Teen Reach sites.Work with the Director of Grant Compliance to ensure required applications, reports and data required for all grants, including 21st CLC, Teen Reach, OJJP, and AmeriCorps are submitted as required.
SAFETY
Serve as the operations staff liaison to the board led Safety CommitteeWork with the Safety Director and Safety Committee to conduct bi-annual safety assessments at each Club site and to audit potential safety concerns. Responsible for risk management, prevention development and oversight safety compliance for the Club sites.Responsible for filing major incident reports required by the BGCA. Qualifications Bachelor's degree from an accredited college or university, or commensurate experience A minimum of ten years operations management and supervision experience in a nonprofit agency, with at least two years at the Area Director level; or an equivalent combination of experience. Site expansion experience a plus. Considerable knowledge of: the mission, objectives, policies, programs and procedures of Boys & Girls Clubs; of the principles and practices of nonprofits Demonstrated ability to organize, direct and coordinate operations; in personnel supervision, ability to recruit and retain key personnel; oversee facilities management; and knowledge of budget management Strong communication skills, both verbal and writtenAbility to self manage multiple tasks and to develop solutions to problems with limited supervisionAbility to establish and maintain effective working relationships with Club staff, subordinates, Board members, community partners and other related agenciesDISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.