Responsibilities include on-site management and coordination through matrix relationships, as well as ensuring seamless integration across all levels of the organization. The ideal candidate will demonstrate exceptional strategic thinking, operational expertise, and a commitment to fostering a collaborative and high-performing organizational culture.  The COO will uphold quality, innovation, and patient-centered care, driving OMC’s strategic growth, community engagement, and team member retention goals. 

Scope of Position:

I. Operational Leadership & Strategy Execution

Collaborate with the Executive and Senior Leadership teams to drive the implementation of strategic initiatives, ensuring the provision of necessary resources, support, and accountability to achieve organizational goals. Oversee the review and alignment of key metrics, tracking hospital performance, and addressing any deviations. Develop and defend operational goals, adapting plans to meet organizational demands. Coordinate and prepare strategic reports and presentations for executive reviews, quarterly operations, and medical executive committees. Meet routinely with initiative leaders, providing resources and holding teams accountable for deadlines and deliverables. Keep leadership informed with pertinent updates and proactively address trends, barriers, and challenges affecting execution.

 

II. Growth & Service Line Liaison

Drive development of new business strategies to enhance market share and hospital performance, with a deep understanding of the market and its diverse communities. Act as primary liaison for OMC facilitating interactions between hospital resources, service lines and Atlantic Medical Group leaders to meet growth objectives. Coordinate with corporate and local resources to define roles, goals, and expectations, ensuring seamless collaboration across hospitals and teams to align and execute the AHS strategy.

 

III. Community Engagement & Representation

Serve as the hospital representative with key community stakeholders, fostering relationships with local government, first responders, nonprofits, and educational institutions. Proactively communicate with community leaders, supporting collaborative efforts for community well-being and hospital preparedness. Remain aware of community VIP visits to the hospital, whether as visitors or patients.

 

IV. Team Member Engagement & Retention

Lead hospital-wide engagement and retention strategies using survey insights to enhance team member satisfaction and plan well-spaced events. Ensure inclusivity by integrating diverse team members into all engagement activities. Serve as the primary liaison for corporate and Overlook Auxiliary engagement events. Foster community by connecting celebrations to meaningful team experiences. Collaborate with leadership to recognize team member, medical staff, and hospital achievements.

 

V. Senior Leadership Team (SLT) & Management Team Coordination

Prepare and facilitate weekly SLT meetings and monthly management team meetings, coordinating agendas, presentation reviews, and group decision-making processes. Ensure SLT and Management Team are well-informed on operational metrics, ongoing initiatives, both local and enterprise wide, and workflows to foster a streamlined approach across hospital operations.

 

VI. Facilities & Environment Management

Collaborate with key AHS executives to ensure the hospital environment is welcoming, clean, and patient-centric, overseeing facility aesthetics, furnishings, and signage. Utilize a matrix approach to provide oversight on capital projects and space utilization, ensuring effective on-site execution to enhance patient and visitor experiences. Coordinate with key leaders to maintain alignment on project objectives, timeline, and budget. Oversee sustainability initiatives to promote environmentally responsible operations and energy efficiency. Lead emergency preparedness efforts, ensuring hospital readiness for crises and compliance with regulatory requirements. Provide strategic oversight of hospital expansion projects, including infrastructure development and facility upgrades to support future growth.