Chief Servicing Risk Officer

Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.

 

The Chief Servicing Risk Officer leads the development, implementation, and growth of the Servicing Business Unit CRO team. This team is responsible for utilizing Servicing expertise and serving as the primary role in reviewing and assessing ongoing risks with the Servicing organizations.  This role will complete Second Line of Defense reviews and assessments of the RCSAs, Issues Management, Change Management, complaints and initiatives, as well as collaborate with and provide effective credible challenge to the First Line business functions. This is a critical leadership role within Enterprise Risk Management and is responsible for reporting to both executive management teams and the Cenlar Board.  This position reports to the Chief Risk Officer.

Responsibilities:

Strategic Vision and Implementation

Contribute to the strategic vision and build, implement, and maintain a shared services model within Enterprise Risk Management (Second Line of Defense) aligned with business units (First Line of Defense) to assess overall enterprise risk performancePartner with the Chief Risk Officer and senior leadership to create and drive enterprise risk management roadmaps and strategyDevelop the strategic vision and roadmap for implementation of a specialized risk unit, focused on monitoring and overseeing the Servicing Operations teams.  This includes hiring and developing a team enabled to develop second line review and credible challenge processes for Risk and Control Self Assessments (RCSA), Issues Management, Change Management, metrics, and key operational risk eventsPartner with peers in the First Line business units and control teams to fully implement the program and continuously improvement

Risk Management and Compliance

Serve as the liaison and critical business partner between Enterprise Risk Management and business units to validate quality assurance risk assessments and performance within the risk management frameworkDrive credible challenge to business unit leadership in fulfilling the risk appetite statement through activities such as Risk and Control Self-Assessment (RCSA), Issues Management, and Change ManagementSupport and partner with the Banking organization, Compliance and other risk management verticals to oversee risk aggregation, reporting, roles, and responsibilities in risk governance forumsEnsure activities operate in accordance with the approved risk policies and remain in compliance with the risk appetite statement and applicable compliance and regulatory requirementsOversee policy and procedure development and enhancementCollaborate with executive management to identify potential risks and develop risk mitigation plansMonitor the effectiveness of risk mitigation plans and operational implementationLead Second Line risk assessments and evaluate existing risk management systems for all of Servicing Operations including but Performing Loan Operations, Borrower Communications, Default Operations, Collections, Investor reporting, Call Center activities, Loan transfers, and other areasCommunicate risk management strategies to stakeholders inclusive of developing an aggregate risk profile which includes operational, financial, technology, resiliency, third party and compliance risk assessmentsIdentify and analyze emerging risks and recommend strategies to mitigate them

Reporting and Escalation

Develop meaningful reporting to provide quantitative and qualitative results reflecting the state of performance and/or emerging risksEscalate key issues to the Chief Risk OfficerPresent risk performance results to business leadership and incorporate learnings into relevant training, processes, and proceduresProvide updates and reporting to Executive Management and Board forums

Innovation and Improvement

Develop innovative recommendations and solutions for improving the enterprise risk posture and recommend courses for remediationRegularly evaluate risk assessment programs for enhancements and updates to ensure compliance with regulatory guidance and best practicesDrive efficiency in processes, including automating controls and reporting, streamlining risk operations and partnering with larger corporate teams on enterprise-wide initiatives

Team Leadership and Development

Maintain a high-performing team of risk management professionals capable of operating in an agile and growing environmentDevelop and monitor individual and departmental goals, providing effective feedback and guidanceLead effective performance management and professional talent developmentDemonstrate strong leadership skills and strong inter-departmental collaborationDevelop and maintain staff planning forecasts to recruit, develop, and retain a cohesive operational structure that motivates and builds a superior team

Financial Oversight

Develop annual budgets and initiate controls to maintain expenses within budgetPartner with Finance for forecasting volume, budget projections, budget preparation, and profitability

Qualifications:

Bachelor’s degree or equivalent experience; Master’s degree preferredMinimum 15 years of experience in banking/mortgage operationsMinimum 10 years of experience in Risk ManagementStrong understanding of regulatory change management or compliance program management, preferably within a mortgage servicing companyAbility to present with impact and build consensus across senior stakeholder groupsPresent complex topics and credible challenge to leadership in a persuasive mannerStrong management and leadership skills to attract, grow, and retain top talentStrong communication and interpersonal skillsEffective listening, communication, and presentation skillsStrong problem-solving and analytical skillsExcellent coaching, counseling, and organizational skillsAbility to multitask and manage multiple large-scale complex projectsCertified Regulatory Compliance Manager (CRCM) recommendedResourceful and aggressive in researching industry facetsAbility to plan strategically and conceptualize long-term business goals

Total Rewards:

At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.

 

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