Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

Program ConsultingFinance Consulting and Billing ServicesApplied TechnologyOutsourcing and OperationsStrategyProject and Grants ManagementAssessments and Feasibility Studies

Manage team of Case Managers and Program Assistants that work directly to support the Child Care team with CalWORKs.

Duties and Responsibilities

Ensure that services and outcomes are accurately tracked and reported timely.Request and compile required reports and documents needs by upper leadership team.Understanding of child care options available to parents, including understanding of child care quality designations.Implement best practices, create SOPs and continuously assess for process improvements; ensure employees are equipped with the necessary training and tools to be successful in their roles.Lead team through organizational change and transitionsTrain and lead team to ensure proper work performance and accuracy in reporting.Establish and maintain good working relationships with partners including CalWORKs participants, County staff, child care providers and stage 2 and 3 childcare payment agencies.Provide monthly reporting statistics to supervisor for designated area of responsibility.Ensure regular quality control checks relative to data and system functionality are performed of KinderTrak (KT4)Quality Control reports are run regularly. Data inconsistencies or issues are brought to the attention of the supervisor.Provide training to newly hired staff in proper system use.

Required Skills

Excellent accuracy and attention to detail.Ability to prioritize work and meet deadlines.Ability to recognize and maintain the confidentiality of all materials in the work setting.Understanding of modern office methods and practices; efficient with computers.Demonstrated ability to use various computer systems, preferably CalSAWs and KinderTrak, although not required.Ability to establish and maintain professional relationships with community partners and providers.Ability to partner with and motivate clients from a diverse range of backgrounds.Ability to maintain a record keeping and follow-up system.Ability to work independently, requiring minimal supervision and on multiple projects simultaneously.Experience in meeting deadlines and adhering to strict standards

Qualifications

Associates degree or 6 years’ experience required, Bachelor’s degree preferred.

Working Conditions

Office SettingAbility to travel up to 20% of time

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

As required by applicable law, PCG provides the following reasonable range of compensation for this role: $64,480 -$74,480. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.