CHILD SUPPORT SUPERVISOR II Date: Dec 11, 2024 Req ID: 43734 Location: Little Rock, AR, US, 72203 Category: DFA - OFC OF CHILD SUPPORT ENF Anticipated Starting Salary: $40,340 Position Number: 22079843 County: Pulaski Posting End Date: 12/26/2024 Anticipated Starting Salary: $40,340 Office of Child Support Enforcement The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws. Position Information Class Code: M029C Grade: GS07 FLSA Status: EXEMPT Salary Range: $40,340.00 - $64,343.00 Summary The Child Support Supervisor II is responsible for coordinating staff activities and providing assistance to participants within a child support enforcement program area. This position is governed by state and federal laws and agency/institution policy. Functions Supervises a medium-sized to large staff by interviewing and recommending for hire, providing training and/or training opportunities, counseling and disciplining staff, evaluating the performance of incumbents, and reviewing supervisory recommendations. Coordinates work activities by assigning and monitoring regular and special projects, receiving and approving work plans, schedules, project reports, and recommendations, disseminating and interpreting policies and procedures, and presenting in service training. Provides technical assistance to clients by disseminating program information, interpreting or clarifying policies and procedures, investigating and resolving complaints and problems, and preparing and presenting training programs. Participates in the development of operating policies and procedures by analyzing the effectiveness of current practices, assessing unit needs, creating manual and computerized reporting tools, identifying budgetary needs, and maintaining updated operating manuals. Conducts research, compiles and analyzes program and operating data, prepares correspondence, reports, and proposals, maintains records and ensures their security, and serves on committees. Performs other duties as assigned. Dimensions None Knowledge, Skills and Abilities Knowledge of state and federal regulations and policies governing child support enforcement. Knowledge of the procedures and practices of personnel management and budgetary procedures. Ability to supervise, plan, organize, and direct the work of others. Ability to develop, interpret, and apply state and federal regulations, guidelines, and policies. Ability to research, monitor, and evaluate program. Ability to present and review oral and written information and materials. Minimum Qualifications The formal education equivalent of a bachelor's degree in business administration, public administration, management or a related field; plus two years of experience in applicable program operations or a related field, including one year in a supervisory capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Licenses None The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law. ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED. Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination. Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify. Nearest Major Market:Little Rock