Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call them the “Actions We Live By.”

 

Our Core Values:

Actions We Live By. It’s who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

 

GENERAL SUMMARY

Under the direction of the Family Programming Director, the Family Programming Lead is responsible for caring for children ages six weeks through five years; assist the Family Programming Director to ensure all team members provide a safe, clean, fun environment for children; execute and support the department’s established guidelines and standards.

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS Care for children ages six weeks through twelve years Provide a safe, clean environment including sanitizing toys and play areas, check and change diapers, pick up toys, and wipe down tables and counters Ensure the entire childcare space is supervised and that every zone with a child is staffed Ensure that all items on the opening and closing operations checklists are completed Greet parents and children with a smile; invite children to join activities Ensure interaction with children at all times; ensure that all children are engaged with a special focus on older, shy and/or bored children; comfort and assist crying children Organize and implement age-appropriate activities such as craft time and story time Ensure team members work actively and efficiently while on shift Ensure children are treated with responsive respectfulness, i.e. coached vs. scolded; discuss behavior tactfully and out of range of child’s hearing Assist staff regarding sick procedures and update director regarding schedule changes Be present on the floor; support staff and offer assistance as necessary Perform administrative duties including, but not limited to, updating Connect, communicating with members, and creating marketing materials Meet weekly with Family Programming Director to review initiatives and goals; develop programming Act as the department representative when necessary in the event that the Family Programming Director is not present; professionally and appropriately field member questions/concerns. Train staff to meet or exceed demands of the business; provide feedback and build relationships Communicate timely and follow up as appropriate Active participation in events, programs, meetings and training Represent the club in a professional manner through image, dress, communication, and immediate follow through and response Monitor staff to ensure compliance with company guidelines