Job Description The Shift Supervisor is responsible for directing on-shift staff, performing oversight and coordination of a multisource services environment. He/She supports our COMM Network Operations Center. The Shift Supervisor ensures monitoring, tracking, proper severity Level of incidents, and the escalation of incidents affecting critical business functions are managed and that situational awareness of any anomalies are relayed to appropriate leadership. The proactive nature of this position demands an experienced manager with operational experience with the ability to direct the performance of resources that support critical operations. Work hours will be permanently assigned based on operational requirements: Work hours tobe assigned: Panama (2 on, 2 off, 3 on, 2 off, 2 on, 3 off) Shift work - 12 hour shifts 0600-1800 or 1800-0600 Salary: 130,000-137,000 Hourly: 62.5/HR- 65.86/HR We are looking for people with very good/excellent communication skills that have team lead or management experience. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements * An Active TS/SCI Clearance with Polygraph * Minimum 5 years' of recent and relevant experience successfully coordinating/directing IT operations, performing under documented 24x7x365 operational performance requirements * Technical background and strong IT skills/knowledge in networking * Proficient writing skills * Experience drafting presentations and executive level reports * Must be able to review technical documentation and summaries information for executive level review * Security+ or any DoD 8140 IAT certification * Any ITIL 4 Certification You must have the Security+ certification to start and will need to be able to obtain the ITIL 4 within 90 days of start. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.