3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: Job summary:The person hired for the position of Customer Issue Resolution (CIR) Operations Representative will focus on delivering high quality services in Dispute, Returns/Credits, and Credit & Collections Management and Resolution supporting 3M.This person will have a comprehensive understanding of business processes, procedures and information, turning data into useful and actionable information that resolves customer issues in a timely manner. The successful individual will need to deal well with ambiguity, while addressing multiple concurrent projects and timelines. This is a customer-facing position, interacting directly with external customers, Quality Teams, and partnering with internal 3M clients and cross-functional team members to drive results.An individual employed in this position is expected to broaden their knowledge of credit policies and principles and strengthen skills in analysis, reporting, negotiating and presenting. Strong interpersonal skills in working with diverse levels of business partners, team members and leadership are required to deliver on IBO/CF/OTC/CIR objectives. This position works independently to meet targets and objectives set by 3M management. Additionally, the position works with senior co-workers, supervisors and/or management for guidance on difficult or unusual situations. Primary Responsibilities include but are not limited to the following:• End-to-End CIR Management and analysis for assigned customers in the 3M Business. This individual will research and analyze customer specific disputes, returns, adjustments, delinquencies, and credit worthiness in order to identify root cause issues and implement preventative actions plans.• Partners with assigned customers and internal clients such as the quality teams to resolve delinquent and disputed accounts. Working independently, performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email, fax, written, and personal face-to-face communication.• Informs appropriate credit and division management and staff of credit status and high-risk accounts, making recommendations on managing credit exposure and partnering with internal clients and external customers on carrying out plans. Uses appropriate security methods to reduce credit risk, such as Letters of Credit, Personal or Cross-Corporate Guarantees. • Reconciles other open items on customers’ accounts, including open credits and unapplied payments. Resolution includes research and appropriate document gathering to ensure 3M and customer records are in agreement and compliant with local regulations. May include occasional customer visits, with either a senior level team member in attendance or providing guidance.• Evaluates credit worthiness of current and new customers and establishes Maximum Justified Credit Limits within balance limits set by management based on analysis of Trade Reporting, internal 3M data, and other data available and as needed. Develops analytical and reporting skillsto interpret all information prior to extending, increasing or denying credit availability. Develops knowledge of and offers clients and customers alternative methods for credit extension when applicable and available. Unusual situations are referred to a senior credit professional, credit risk analyst or management team.• Provides reports and handles non-routine and difficult inquiries across multiple functional areas (adjustments, credits/debits, post audit and returned goods administration, information technology, customer account management, supply chain, transportation, pricing and distribution centers)• Applies analytical skills for analysis and interpretation of trends or data generated by company reporting systems/applications/databases and through extensive use of Microsoft Excel, Power BI, Salesforce, and other systems.• Adapts differing techniques and methods to develop solutions for a variety of complex CIR issues.• Must be able to work and handle sensitive/confidential financial data.• Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing.• Knowledge and use of SAP systems, Maintain and remain current with all SAP training and certifications. Become an SAP Dispute Management user.• Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions.• Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with 3M’s values and ethical standards. Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. 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