Manila (One Ayala Tower 2), Philippines
178 days ago
Circle Lead - Contact Center and Chat Support
Coach, mentor, motivate, challenge, develop and recognize CLTs on a continuous basisEnables an inclusive Orange Behavior culture where everyone gives their best to the organization, in line with One Agile Way of WorkingFosters collaboration within the CLTs and with the different stakeholders. Plays a key role to help others to understand and build their influence within a network.Understands and consistently applies Step Up Performance Management (planning, coaching, review, and appraisals) and has continuous conversations with direct reportsKnows how to have the right people at the right time at the right place, which means anticipating on the attritionKnows how to deal with escalations for complex and high-risk issues. Advises strategic management on measures/solutions. Provides permanent solutions.Drives the circle achieve key performance targets
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