Department Head – Risk Reporting

Background on what ING is about:

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview

We are looking for a Department Head (Circle Lead) for Risk Reporting that will be part of the Risk Services management team. The role will report hierarchically to the Senior Department Head (Super Circle Lead) of Risk Services of ING Hubs Philippines.

As a Department Head, you will be responsible to lead and manage various teams that support ING Business Partners for a wide range of reporting services, which include but not limited to credit risk reporting, analytical credit risk dashboards, and ESG reports.  

Key Responsibilities

Contributes to strategic priorities and translates these into executable plans and actions

Drives the implementation of strategic changes for the organizational unit, whether at team level or circle level

Organize the teams to ensure services are delivered in the most efficient and effective way possible

Identify synergies within the teams in Risk Services and drive transformation for the scalability of services in scope

Create high-performing teams and remove impediments for the delivery of the service

Accountable for executing risk & control compliance and mitigation of business and operational risks; ensures regulatory compliance across the circle

Responsible for continuous improvement of processes to achieve target efficiency savings for the domain

Facilitates, supports, and motivates employees within the circle

Key Capabilities/Experience

Expertise in developing high – performing teams and empowering teams to act autonomously and holding them accountable

Has strong communication skills and (international) stakeholder management skills

Has relevant experience in (complex) Project Management; proven track record in continuous improvement and change management

Has the ability to display flexibility to teams and adapt plan, approach and behavior to the different needs, cultures and situations

Is a self starter and has the ability to think and plan ahead, proactive in identifying problems or strategies to improve the business, culture and systems

Experience with steering on output

Can manage multiple clients and used to work with tight deadlines

Is result-driven and able to push things forward in a persistent way

Is well organized, pro-active and hands-on to deliver high quality output and services

Is analytical, autonomous, adaptive and flexible to turn problems into workable solutions.

Have exposure with communicating with senior stakeholders

Has proven verbal and written communication skills in English;

Has the ability to navigate and manage complexities and build network for collaboration

Minimum Qualifications

5+ years work experience as a people manager in a global operations and in a service delivery organization, and with experience in handling at least 15-20 people

3+ years work experience in financial industry;

2+ years experience in managing a large team with diverse backgrounds

Excellent in stakeholder management

Fluent in written and spoken English

Willing to work in One Ayala Tower, Makati City

Willing to work in a hybrid setup (50% onsite)

Willing to work mid-shift (when needed)