The Learning Dsgn&Dev Intmd Anlst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. **Responsibilities:** + Determines and develops appropriate training solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience. + Participates in the program design process by assisting with: needs assessments; task analysis; research of knowledge tasks; working with subject matter experts to validate content; and the creation of supporting design documents including story boards and mock-ups. + Contributes to development by: constructing end-user classroom materials, facilitator guides, assessments, and writing supporting documentation + Creates measurement strategy for client solutions to include the overall assessment approach. + Designs and develops of data collection tools and methods to measure the impact of training. + Is responsible for all other duties assigned. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 2-5 years experience + Consistently demonstrates clear and concise written and verbal communication skills + Proficient in Microsoft Office with an emphasis on MS Excel + Self-motivated and detail oriented **Education:** + Bachelor’s/University degree or equivalent experience The Learning Execution and Relationship Management for Markets, Services & Wealth will be under the Learning Implementation Services team. The main focus will be to execute operational & administrative activities necessary to achieve the Learning Strategy across all functions, products, & geographies operating according to global standards. This is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. **What you'll do:** **Supports the design, planning, implementation and maintenance of specific learning and development projects and programs (classroom, virtual instructo** **Acts as the primary point person for logistics, materials management, set-up, kick-off and on-site support for programs (both classroom training and virtua** **Manages, tracks and records development programs and participants on the Learning Management System (also includes setting up new learning items,** **processing cancellations).** **Helps to design learning material and tools, including content, train-the-trainer guides, workbooks, job aides, and promotional collateral.** **Is responsible for creating reports and preliminary analysis on the effectiveness of all programs and interventions, tabulating and summarizing evaluation** **Builds relationships with HR and L&D colleagues both globally and regionally to maximize influence, promote efficiency, and strive for effectiveness.** **Appropriately assess risk when business decisions are made.** **What we'll need from you:** **2-5 years of relevant experience** **Analytical thinking and knowledge of data analysis tools and methodologies.** **Capable of and willing to learn various systems (e.g. Learning Management Systems)** **Detail oriented and very well-organized with good time management skills** **Self-motivated and resilient to changes** **Strong communication (written and verbal) and collaboration skills** **Proficient in Microsoft Office with an emphasis on MS Excel** **Developed diplomacy skills in order to exchange potentially complex/sensitive information.** ------------------------------------------------------ **Job Family Group:** Human Resources ------------------------------------------------------ **Job Family:** Talent, Development, Learning & Diversity ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.